NAGOYA CAR RENTAL REVIEWS

I got the car not my booked model Suzuki Baleno and they gave me another model Suzuki Maruti vehicle body height too high. It can't get into the car park elevator when check-in hotel.

not enough manpower of staff as a couple in front of me already spent 30 minutes proceeds document or something. Then another 2 group behind of me keep waiting

no comments

Very satisfied

Suspected fraud. The advertised model was a hybrid car, but the actual car provided was the oldest model. The entire vehicle had no USB ports or cruise control, making driving very tiring. Previously, rental companies like Times only charged 300 yen for an ETC card, but this company demanded a 10% toll service fee along with 10,000 yen upfront. After negotiating, they still charged 2,000 yen. I've rented cars in Japan more than a dozen times, and this was by far the worst experience. Initially, I wanted to support this car rental company, believing it was operated by Chinese individuals and offered hybrid cars, even though the rental price was slightly higher. Unfortunately, it turned out to be a disappointment. Japanese car navigation systems are usually very user-friendly—just input the phone number, with Chinese voice prompts and a Chinese interface. However, the navigation system in this vehicle was entirely in Japanese, outdated, and silent. I had to use my phone for navigation throughout the trip. That said, although the car was old and worn, it was reliable and took us over 2,000 kilometers. I am grateful to this little car for that.

Ease for pick up and drop off Good service Good condition car rent

Nope

Satisfied

Lack of communication between staff. There is no relevant record for the change of car. The instructions for picking up the car are not the same as when returning the car.

Really good price

Problemas habituales; mala o muy mala definición del seguro contratado y de las condiciones contratadas. Falta de conexión entre el proveedor y la agencia local. Vehículo por debajo de las especificaciones iniciales contratadas.

Everything was good except they wouldn't lend me an ETC card.

Got an upgrade. Car very good, but seats uncomfortable

Very good

Returning the car was very quick. Check the car carefully, and report any scratches immediately.

The return of the car was a great hassle. We spent one hour looking for it as the map code provided didn’t bring us to the return point. Also, the GPS only allows us to key in places of interest that’s frequently visited. For example, when we wanted to stay at Hostel Yui-an as well as Hakuunsou , these location couldn’t be found. The tel no of the places we key in starts with 0 when the phone number we had all started with 8!

Booked Mazda 3 (compact) but was given Honda Fit (sub compact); a size smaller than what I booked.

Seems QEEQ not able to support on time change request initially. Now if QEEQ could request compensation for the smaller subcompact car given instead of compact car.

The staff were very professional and attentive, providing thoughtful and comprehensive service for the customers.

Very satisfied. Only two people at the counter. Because I avoided the rush, I completed the pickup in 15 minutes.

I booking for BMW 2 series 7 seats, but I got masda 7 seats from TIMES, the staff told that in our booking write BMW 2 series 7 seats or similar, if you want BMW you must pay more than this price.

Very satisfied

Very satisfied. Direct car collection and return at the airport parking lot, saving time and hassle. They also provide information about nearby gas stations, very thoughtful.

Excellent