SENNAN-GUN CAR RENTAL REVIEWS

Very good and fast

Friendly and excellent service. They even upgraded my car.

The staff at the store were very friendly and eager to explain everything. The process was very efficient, and we got the car in less than 15 minutes. The parking lot staff were also very dedicated in teaching us how to set up the navigation system.

Very polite and clear in explanations

I want to say this was the worst experience ever. Nippon deceives Chinese customers. I made a reservation to pick up the car at 12:30 PM. Following the instructions provided by the car rental agency, I arrived at the store at 12 PM. After explaining a series of pickup procedures, they told me my IDP was expired. I called the rental agency, and they said they would get back to me after verifying. By the time I canceled the order, it was too late, and they charged me a 3200 RMB cancellation fee. This is not international practice; Nippon is utterly shameless.

Quite satisfied, good vehicle description, but language barrier.

Reliable

Highly satisfied

It's okay.

Acceptable, but no ETC card

Everything was good, but the map code for the drop-off location was unclear. Luckily, after asking someone, I found it nearby.

The lady at the counter when returning the car was very impatient and rude, lacking the usual Japanese service spirit. She was irritable and couldn't speak Chinese. It was really terrible!

The explanations were thorough

Serious. But the wait time was too long.

Satisfied

No need to queue, not many people

Needs Improvement: No bilingual navigation, no ETC card reservation prompt Advantages: Quick procedures, good service attitude

Friendly counter staff, but some communication issues due to language barriers.

Fluent in English, very good attitude

The car was easy to drive, and the staff were attentive and enthusiastic.