The car I received was different from what I booked. My Malaysian friend told me that the car I got had less power and was of a much lower brand compared to what I had reserved, and the price was not on the same level either. I spoke to the store about it, and they just told me that the car I booked was not available. If it was not available, why was I still able to make the reservation on the platform? It's really frustrating.
They try to sell insurance when picking up the car, even after clearly being informed that insurance was already purchased in China, and they still waste time promoting it.
“Overall is great for the car rental only the search engine a bit out of order.”
About Europcar:10.0/10
Easy to communicate
About QEEQ:10.0/10
I have search The pick-up and drop off at johor downtown but after booking made it show Johor Bahru airport: it made me to contact the local operator to amend the pick-up and drop off point: hope u can adjust your system.
First, since we opted for Chinese service, everyone from contact personnel to pick-up and drop-off staff should speak Chinese. It doesn't need to be very fluent, just clear enough to understand. Otherwise, communication can be difficult. Second, add the customer's WeChat before pick-up and establish contact there, making future communication more convenient.
The service cooperation is acceptable, and they accommodated changes to the pickup and drop-off locations. However, the vehicle was very old and neither the USB nor Bluetooth worked.
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Car hire at/near landmarks of Johor Bahru
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