CANCUN CAR RENTAL REVIEWS

Bad!

There was an insurance upsell, no Chinese service, the vehicle was relatively old and had minor body damage but it didn't affect usage. The most annoying part was the lack of central locking; every time I had to lock or unlock the car, I had to open and close all five doors. The wipers didn't clean properly.

The queue time was quite long, the efficiency was indeed low. However, the service attitude was friendly and enthusiastic.

Good service attitude, clear explanation of fees

I booked a Prado model on QEEQ, but when I arrived at the store, they didn't have the Prado at all. They only had a Renault SUV, which was much smaller, and there were no other options. When I asked the store, they told me to communicate with the website, saying the online information might be inaccurate. I understand that they might not have a Prado, but they clearly stated that they would provide a comparable model. Anyone can see that a Prado and a Renault are not the same size. I hope you can communicate this better. If a vehicle is unavailable, don't write it on the website!

The service of the Mex company was extremely poor. Initially, we booked a Nissan, but when we arrived, it wasn't available. They offered us a manual Volkswagen Gol instead. I insisted that they provide what we had originally booked. The staff member suggested giving him 20 dollars under the table, and he'd get us a better car, but I refused. After almost an hour and with my persistence and the protection of my US driver's license, we finally got the car we had booked. I want to remind everyone to stand up for your rights when traveling abroad. I thought, why should I fear anything with my US driver's license and Chinese passport? And if necessary, I could contact the embassy. These small third-world countries shouldn't be so arrogant; I've seen these tricks before in China. Always fight for your rights.

It's MEX car rental company. Very poor service. There was no one at the airport counter and no signs to contact or inform us. Had to ask several people and walked to the rental point ourselves. Got a car with a broken tail light, we complained about the safety and asked for a replacement. The staff said the broken tail light was no problem and it was the only car available. They offered an upgrade for an extra charge. We declined, Zuzuche intervened but to no avail. Finally, got another car, but the rear tire was flat, had to drive off to inflate it. Then they brought us another car of the same model. Took an hour to get the car and we were the only customers at the office. Rented many times with Zuzuche, this was the worst experience ever!!!

Good price, but we waited in the airport for almost one hour to be picked up.

The store location is quite good.

Terrible service. The car provided was really small and couldn't fit all our luggage. They were very dismissive and said to cancel the order if we didn't like it. Extremely bad experience.

Terrible service. There were no staff at the airport rental counter or bus station. The car we booked was not available, and they didn't offer an upgrade, we had to settle for a downgraded vehicle. When our booked car finally arrived, we had to drive back to exchange it ourselves, which was a huge waste of time. The staff were extremely rude. Additionally, each car had a different amount of fuel in the tank, which was really hard to manage. A very disappointing experience.

24-hour service, shuttle bus, and reception speed were very satisfactory.

1. The front desk aggressively pushes various insurance options and gets very unfriendly if you refuse. 2. I picked up the car at 11 PM that night, and the order stated it had to be returned by 4 PM the next day. The company insisted that I must return the car by the time stated on the order, or else I would be charged for an additional day. 3. The deposit return process is too slow. On the day of return, the front desk informed me that the deposit of 16,000 pesos (approximately 7,000 RMB) would be returned within three days. However, when I called three days later, they said it would take 15 days. This is unacceptable!

The pickup time was quite long, but the return process was quick. Overall, it was decent.