“Service and car were very adequate worthy of recommendation”
About Alamo:9.0/10
The car was very adequate for our needs.
The car's interior was clean as was the exterior but there were quite a few minor dents and scratches that were noted before I took possession of the car otherwise it was mechanically sound although the electrical motor for the driver side mirror adjustment was out of order. I was able to adjust it by hand. I very much appreciated the shuttle service to our hotel as well as the service of letting us and the keys off at the parking lot rather than going to the rental kiosk inside the airport.
Terrible service: The store is 3km away from downtown Guam. I confirmed the pick-up time at the hotel in advance via WeChat, but the driver was 40 minutes late.
When we arrived at the car rental office, the owner realized he forgot the office keys and other staff were not present either. It took over an hour to get the car because the owner also forgot to refuel it and had to go fill the tank.
Returning the car: I arrived at the agreed return time, but no one was in the office. The owner said he was busy and made me wait for 3 hours before he showed up. The service was extremely poor.
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Minho Cho
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