The car and customer service were good. The extras in the bill ( insurance, additional driver, etc) were not explained at pick up and were a surprise at the end.
Service was good, but be sure to inspect the car and take photos for records! When we returned the car, they said inspection wasn't necessary, but once we got back home, they claimed there were scratches. Fortunately, we had full insurance, so it was covered quickly.
The Hertz store near the Oslo Royal Palace is the worst in my nearly 20 years of car rental experience. I had a reservation to pick up the car at 19:30, but the store was already closed when I arrived. They offer a self-service option, but the store didn't contact me in advance. Self-service requires a deposit and signing a form, and then you get a code to retrieve the key from the machine. After contacting the car rental company, I had to change my plan and pick up the car the next day. They gave me a car with two scratches. To avoid trouble, I returned the car the next day during business hours to confirm everything was fine. Two days later, I received an email from the store saying there was an issue with the hood and needed repairs. This store is really terrible, and the car rental company's customer service is now handling the situation.
Pick up was fine. A little tuition about the car would have been helpful as unless you drive particular models there are variations which can baffle. Our main issue though was directions back to the drop off point. Sat nav didn’t take us to the right place.
Directions generally in Norway seem to be less than perfect though.
Very disappointing. Car that was booked and paid for ,not available. Had to take an electric car which was an awful experience in Norway in winter, spent half our holiday charging the car. Won't use Hertz ever again.
About QEEQ:10.0/10
Well Ok I guess but I can't help but wonder whether we would have got bounced or not if we had booked directly with Hertz
The car I received was not as promised. Despite the rental agent's claim that the car I initially wanted was no longer available at this location (then why even advertise it?), I was given a vehicle with a smaller trunk. I spent a frustrating 90 minutes arguing just to get a replacement that matched the trunk size of my original reservation. However, the car itself was good
Due to land at 11pm and car hire closed at 11.30, so relieved after 3 hour delay to find Hertz had stayed open for us - although charged c£50 surcharge which I will claim back from the Carrier.
The Avis counter staff were WONDERFUL. The car had a dent in it that was unnoticed by their review, so I have to sort that out because they think I didn't (but I didn't), and the vehicle needed replacement of some fluid during the trip that I shouldn't have had to deal with. So I don't think their maintenance/vehicle care team is strong. But they credited me at the counter for the cost of the fluid I had to purchase, so that was good.
This is a scam company. Both times, there were already many scratches on the car, but they blamed me and charged me over 6000 RMB, which just matched the insurance deductible. Even though I had a clear video showing the scratches were already there, they didn't care. Communication was impossible. Don't be tempted by low prices, rent from Budget or Avis. I will fight them to the end, even going to court if necessary. This has wasted half a month of my time! It's outrageous! After returning to my country, the local staff wouldn't answer my calls or emails. They put a pre-authorization hold of several hundred dollars, but they have the power to overcharge your card!
Scam company! Twice, they blamed existing scratches on me and charged me over 6000 RMB conveniently matching the insurance deductible. Even with clear videos showing the scratches were already there, they ignored it. Don't be tempted by cheap prices; rent from Budget or Avis. I'll fight them to the end and sue them. This hassle has already wasted half a month of my time! It's outrageous! The local staff wouldn't answer calls or emails, and although they're only supposed to hold a few hundred dollars, they have the power to overcharge your card!
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