CAR RENTAL REVIEWS ON EUROPCAR AT GARDERMOEN AIRPORT, OSL

It's relatively convenient, but the service personnel made a slight oversight: we booked an automatic transmission, but they gave us a manual one. We had to go back to change it after seeing the car.

Great service at Oslo branch. Easy to find pick up/drop off. Friendly staff. We are very happy.

Very easy booking process. Very smooth. Top notch.

Rented at 10 AM, returned the car at 8 AM the next day, left the key in the key box because there was no staff early in the morning in the Nordic region. The staff collected the key at 1 PM, charged me for two days.

Got a really nice, new car from Europcar (Ford Fiesta) with a navigation. They informed me well about the returnal.

Easy website, good prices

All was super, thanks a lot!

Booking was smooth and with best price!

Did not get the car I booked. Instead, it was a Toyota Corolla estate with average condition, 40,000 km

GPS map not updated

Everything perfect

Everything perfect

they were helpfully supported

the best company i contracted ever

Extremely pleased with the car and with the service provided by the Europcar staff at pickup. The car provided was probably a step up from that ordered but was excellent. The instructions provided by the staff were clear and concise and I thoroughly enjoyed my rental experience.

As a booking platform Easyrent was excellent. Using Easyrent halved the price I expected to pay, based on the quotes from 5 other rental companies for a one month rental in which I drove over 5000km in Scandinavia. I was extremly pleased I booked through Easyrent and will use them again.

The vehicle was in good condition. Service staff at pickup location were friendly. Email query prior to booking was quickly answered. No complaints!

Seamless booking process

Overall service was standard. The staff was detailed and enthusiastic, explaining patiently and using a translation app for communication.

The reception guy was very nice. During the car inspection, there was an issue that wasn't on the checklist. The guy picked up a skateboard, I thought he would skate over there first, but instead, he walked over with his long legs and then skated back after finishing.

Not many people, quick process

The car collection was quick. There are Chinese instructions on the highway toll service, which helps avoid misunderstandings. There are two autopass packages for toll payments: 1. Pay 80 RMB per day for unlimited highway use; 2. Pay per use but with an additional 300 RMB service fee. This isn't very reasonable. Other car rental companies offer free toll payment services.

They said I would pay 2000 at the store, but ended up charging me 6100. The detailed cost list included taxes, but there were a lot of additional charges.

The personnel at Europcar were super helpful and informative.

Regarding the E-pass device fee, it was not disclosed in advance, nor was the user's choice sought. Instead, it defaulted to a fee structure that favored the rental company, effectively depriving consumers of their right to choose. How can consumers be expected to read through dense terms in such a short amount of time? The rental company could have easily communicated this issue with the consumer in advance to reach a mutually satisfactory fee arrangement.

No instructions were given when returning the car, and when asked whether an inspection was needed, the staff just shook their head.

Best experience of renting in Norway. Very helpful. No fuss

Quite complicated and always asking to buy more - up selling