Extremely pleased with the car and with the service provided by the Europcar staff at pickup. The car provided was probably a step up from that ordered but was excellent. The instructions provided by the staff were clear and concise and I thoroughly enjoyed my rental experience.
About QEEQ:10.0/10
As a booking platform Easyrent was excellent. Using Easyrent halved the price I expected to pay, based on the quotes from 5 other rental companies for a one month rental in which I drove over 5000km in Scandinavia. I was extremly pleased I booked through Easyrent and will use them again.
The reception guy was very nice. During the car inspection, there was an issue that wasn't on the checklist. The guy picked up a skateboard, I thought he would skate over there first, but instead, he walked over with his long legs and then skated back after finishing.
I did ask AVIS about Deposit Amount, because it was important for me. I was hardly find any contact and waste a lot of time to this. All contacts, except of facebook, generate answers by robots, such as "you question is very important for us". The operator at facebook answer was "sorry, your question is out of my competence".
On another side, manager on pick-up was competence and gentle enough.
Very dissatisfied. I booked over two months in advance, but they gave me the wrong car, and the location was also incorrect, took me a long time to find it. Rented the car for 11 days, but returned it 40 minutes late due to severe traffic on the way to the airport, and they charged me for an extra day. I've never seen a car rental company like this.
Volvo in photo but I was given KIA hybrid. Ok as they said it was in the same category. However, the car cannot be charged. I spent an evening searching the web for a solution to realize that it was a defect of the car. Why Herzt gives away defect car to customer?
When I picked the car up the lady in the office and her colleagues could not have been more helpful.
I think it was a bit cheeky to charge me a "one-way" fee for returning a Swedish registered car to Sweden from Norway - but - c'est la vie....
Très bonne voiture Toyota Yaris hybride l’avantage c’est que malgré mes 2700km j’ai très peu consommer. Par contre c’était une automatique le début fut pas facile
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Gill Christ
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