“Acceptable. Be aware and take the risk if need to.”
About Budget:5.0/10
No customer service phone number was provided. Downgraded vehicle or pay three time the fees to upgrade (vehicle ordered not available)
Forget my glasses - Although they inspected the car upsind down did not remind me.
The vehicle broke down, and no one answered the phone when I called. The car was parked at my apartment in Jeddah, and it wouldn't start. I tried calling the rental company, but no one answered, leaving me to figure it out on my own. Luckily, there are many helpful people in Saudi Arabia. A kind person inspected the car and told me the battery was low. They drove me to buy a jumper cable set for 40 SAR. With the battery from their own car, we jump-started mine, and the issue was resolved.
The company charged my credit card arbitrarily after the fact and misinterpreted the contract terms. I rented the car for seven days and returned it on the seventh day, but the free 250 km for the seventh day was not accounted for. A few days after the return, they deducted fees for the 250 km mileage from my credit card without notifying me or obtaining my consent. This issue remains unresolved. If you're traveling to Saudi Arabia, avoid renting from this company at all costs. I've rented cars in many countries, but I've never encountered behavior like this from a rental company.
My previous rental experiences from Budget were very good, however this time the model / brand i booked was not available. instead of upgrading my booking to a better model they gave me a smaller car for the same price.
It was my first time renting a car, and I encountered a situation where the store claimed they couldn't find my prepaid order in their system and asked me to cancel and re-sign the contract on-site. It's frustrating. I hope the system integration improves in the future.
Budget at Jeddah Airport is suspected of contract fraud. The rental fee was already paid through the platform, but they charged again. Trusting Budget, I didn't carefully check the rental contract, only to realize the double charges when returning the car. Be cautious when renting from Budget at Jeddah Airport.
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Car hire at/near landmarks of Jeddah
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