KOH SAMUI CAR RENTAL REVIEWS

Reliable and nice

During the car return, the staff tried to extort money from me, pointing out a scratch that could only be seen from a specific angle, and asked for 2500 baht to settle privately, otherwise, they would deduct 5000 baht from my deposit. The scratch could only be seen under certain lighting and angle. I had taken photos of any visible paint damage during pickup, but this scratch was really hard to notice, probably only detectable by the staff. This kind of scratch could be fixed with waxing. Also, I had bought insurance which surprisingly didn’t cover this kind of damage? I had to catch a flight after returning the car, so I didn’t have time to find a place for waxing, plus they wouldn’t let me go without signing. They even raised the price during the argument, starting from 2000 and later increasing to 2500 when they saw I was in a hurry to catch my flight. Very malicious behavior!

The store is easy to find, the staff are very friendly, and both pickup and drop-off were quite fast overall.

Had to wait a bit as there was another customer ahead of us in the queue when we were picking up the car but the staff were very courteous and tried hard to speed things up once it was our turn. The car was pretty new with around 5,000km on the clock so that was a nice surprise as we are used to getting older high mileage cars when we have opted for the fully insured package. Returning the car was a bit confusing but that was more the setup of the Koh Samui airport rather than National itself. Many thanks! P/S: the 10,000 Baht deposit taken on your credit card at the point of pick-up will take 2 weeks to be refunded so be aware that is the case!

Good experience with Easyrentcars.com. Did not really see the results from the price tracker but will try it next time.

Like: Easy pick up and return car.
Dislike: Hard to understand Thai English accent.

Took a bit long to on the day of picking up but took very short time on the drop off(different bay).

Like: On the 3rd days night the car not battery, so they change another car in the next morning to me. 24 hours call line

The arrangement is perfect and the staffs are nice!

Simple booking system!

The car was new . Nice and clean . Good service.

Everything’s was perfect. Better than I expected.

Very friendly and quick pickup and return.

Fast service

Long wait to pick up the car. Had a customer ahead of me in the line who kept asking weird questions, and i had to wait very long even tho i had a reservation etc.

Yes

Na

Great

The service was good and I'm quite satisfied.

Friendly staff, offered an upgrade

Easy rental company, staff at the counter were nice.

Good price and want to see more promotion.

Needle was slightly below F mark when car returned and was driven to nearby petrol station to fill it. Cost 1/5th of the cost of filling full tank elsewhere the previous day- a Scam!

Excellent service, guided by staff, accompanied inspection, easy and quick car return, friendly service

We arrived at the airport for a 9:30 am flight. What exactly t9 do with the vehicle was not so clear. It appears to have worked, but would be nice to have some kind of consensus nicely confirmation before leaving the country.