“Excellent experience with the website and the car rental!!”
About Dollar:10.0/10
I was very pleased with the car I was given. Economical but had enough horsepower to get up out of its way! Counter service was efficient and I didn't have long to wait! Very pleased with service and car!
About QEEQ:10.0/10
Easyrentcars was excellent and I got a great price for my booking! I'll be using this website again!
Unfortunately, Advantage closed at this location the previous month, but Enterprise took over the contracts. After I was able to locate where my contract was being honored, everything went very smoothly. In fact, since there were no compact cars available, I was upgraded to a very nice full size car! Overall, a very pleasant experience!
About QEEQ:10.0/10
I have been very satisfied using Easyrentcars.com and have not experienced any issues there were not immediately corrected.
On drop off, at 6:30am, a little confusing as to what I had paid for , and staff a little in-experienced for directions to us, about leaving key and car .
About QEEQ:9.0/10
Very easy rental, and a great price.I went with compact car, and next time will go with slightly larger for comfort ,and storage.
Car itself was great. However insurance was really expensive. I paid just about $1000 in insurance alone for my rental which was 50% of the cost of the entire rental. Wish I wasn't talked into it by the counter people, otherwise good car.
The beginning was a disaster. Long lines. Slow moving. I wasn't in the car I had reserved. General chaos. The people at the desk were polite, but they were overwhelmed. It ended well because the manager put me in a different car at a reduced price.
The met my expectations on dependability. It does average of any new car. The customer service reps were very nice. Simple to pick up and drop off. No hassles.
About QEEQ:10.0/10
This was the first time I rented on Easyrentcars.com. it was simple. Not sure about the price drop thing but I would check out the site again.
Signposting of vehicle pick up/drop off when coming from terminal an issue. Okay when first leaving terminal then cannot see where to go as no signposting.
Also not sure where to go to drop off as no signposting in car park. Drop off point didn't have Alamo written on it - I had to ask.
“I really loved the Diesel Volkswagen station wagon!”
About Advantage:10.0/10
Yes, loved this car. I was skeptical at first, due to car being a diesel, but was pleasantly surprised by this car's roominess, great gas mileage, and everything worked very well...great deal!
I have been charged twice with no explanation why or contact from thrifty. The agreement on pick up and return after the car was checked said $52. We got charged that. Then several days later they have made a further $62 charge which was not agreed and I have not been invoiced for. Not happy in the slightest.
It’s very difficult to rent a car in Sacramento. The bus takes forever going both ways. The lines are long. And there aren’t enough people to staff the counter. Also, the people at the counter are quite slow. After my third time, I am ready to give up and I’ve canceled my car for the next trip. Paying the extra money to take a Lyft to and from the airport is a better spend of my energy than dealing with the rental car process at this airport.
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