A great overall experience.

The car was fine. The counter staff at pick up were terrible. We were told there were no economy cars available and we would have to pay for an upgrade, but when I mentioned a colleague had said we could upgrade for free in this case, suddenly a car was available. They also attempted to sell me insurance which I had already bought and had paperwork for, which the staff denied until they saw the paperwork. Awful service and I wouldn't use Advantage again.

When arriving at service desk to collect I was asked if I needed tolls paid upfront. I explained where I was staying and only travelling local except for a few days. I was told tolls were all around the area of my villa and be going through 3 regularly. I was told $9.99 a day which seemed high, however had bumped charges for extra taxes etc that accumulated a lot higher. This took advantage of me after a long travel day. I was only told negatives of not taking the pass by being told if I passed a toll and not paid I would be charged $25 admin on each toll. I was also told horror stories of people being faced with hundreds of pounds bills on return to uk from tolls and charges. I had pages and pages of document on a small pad to try and read and was rushed through as the service attendant was constantly having calls from someone to log out of the system. He said he was just finishing dealing with me and they rang yet again. I felt pushed into this which is very unfair and took advantage.

Like: The value proposition, the extremely efficient yet engaging salesman, the friendly return agent.
Dislike: Branding/Naming convention inconsistencies across the website & airport signage

Like: Service
Dislike: N/a

Like: Shuttle easy to spot, pick up was a breeze with a great staff Fernando. Car condition was great. Drop off was easy.
Dislike: None