Everything was great EXCEPT trying to find the drop off at Ontario Airport. 2 loops around the Car Rental agencies only to find out that FOX is off site !!! Very frustrating when your trying to catch a flight ! Then 2 MORE shuttles before getting to the airport !!
We waited quite a while ( with others) for the shuttle to pick us up from John Wayne airport. The counter staff was helpful once we got there. While drop off was much quicker, I did not receive my emailed receipt from them, and I am worried now about getting back my $150 dollar deposit. If all comes through, then the it will be an overall great deal.
The service was quite good. I didn't know the procedure and went directly to the car rental area on the basement level. Although it was meant for Fastbreak Membership only, they still processed my request, which was very considerate. Thumbs up!
“Los Angeles - Palm Springs Outlet - Las Vegas - Death Valley National Park - Bishop - Carson City -”
About Budget:8.0/10
The car pick-up and drop-off process is convenient and efficient. However, there might be an issue with additional insurance charges, but you can cancel it at the store if addressed promptly. It's important to pay attention to the rental contract.
“Be careful of the amount they charge on your credit card”
About FOX RENT A CAR:3.7/10
I wanted to extend my rental for a day and it was a nightmare. They tried to charge me a different price than the one confirmed on the phone. Had to argue with them for hours and they finally reversed the charges and made me pay the right amount. Be careful of the amounts they charge on your credit card
Although I knew we were unable to prepay (which is what I prefer) for this particular booking I was very disappointed that because this is not an “international airport” we had to pay for rental with a credit card verses cash which is not disclosed for this airport. Being international I hate having to pay a service charge for foreign currency on top of my car rental to use a credit card
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