Los Angeles - Palm Springs Outlet - Las Vegas - Death Valley National Park - Bishop - Carson City -

Two female customer service representatives argued that a Chinese driver's license and a certified translation were not legal. Although they eventually rented us the car after our persistence, it wasted a lot of time and energy which was very frustrating.

Satisfied

Forced consumption, hidden fees, discrimination against Asians

The rental staff explained the issues very clearly.

This Budget company is deceitful. It's not my first time renting a car in the US. Other rental companies always ask if you need additional services and highlight the final charges, requiring a customer's signature. At this company, I explicitly told the front desk I had pre-paid and didn't need additional insurance or fuel services. The staff member ignored my request, continued writing, and asked for my signature without mentioning extra charges. After picking up the car, I discovered the additional services were added, doubling my original payment, which made renting this cheap Toyota Yaris equivalent to about 400 RMB. With this amount, I could have rented a BMW from another company. The service was also terrible as the staff was unhelpful and clueless.