“Flight from Seattle to Orange County was faster than picking up rental car.”
About Dollar:2.0/10
The car was fine, but I don’t want that to increase my score for Dollar. They suck so much. There was a huge line (1.25 hours) for Dollar/Thrifty/Hertz all combined. Counter staff kept pulling Hertz customers to the front of the line. I finally got to the counter and was told I’d now be put on a waitlist for 2 hours, and they’d call me when the car was finally clean and ready. Never again.
About QEEQ:10.0/10
Always good. No complaints. But never again with Dollar/Thrifty/Hertz.
Overall satisfied. We almost couldn't pick up the car because we didn't have a Chinese credit card with a chip, but they allowed us to take the car and even gave us a free upgrade to an SUV.
They arbitrarily added extra insurance. After returning home, I found the bill was incorrect and there were additional charges on my credit card. This is unacceptable.
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