The car had many marks, tape residue on several doors, scratches etc which the guy going with me said did not matter. I took pictures of it all including a popped out piece of plastic on the front side which meant the car had been in an accident (This comes back into play later). The interior was fair but it had sticky places which I needed to clean. When returning the car another piece had popped a bit and they said the car had been hit. I filled out an accident report and stated no accident and that the car was already banged up when I picked it up. Waiting to see if they follow up on this or let it go. I also informed them that the brake peddle was hitting bottom sometimes on my last day driving and that they may be failing. I hope they to look into it. Lastly, the day after I returned the car I started receiving calls saying that the car had not been returned and it was going to be reported stolen. I had to make several calls to get the whole thing sorted (To be accused of theft, crazy).
They tried to add an extra 100$ deposit for being a local but I explained I had rented before from them before and was 200$ and they did me a courtesy.
The process was simple. Possible consider a separate line for customers who have already made and have confirmed reservations. I waited 20 minutes for a person without reservations to be helped.
Not located at airport
Returned early due to early departure due to Hurricane Dorian but no refund
Additional $170 charge to add additional driver
How do you calculate overall score as 2 when everything is checked as a 1?
Car was stained
Shuttle van was dirty
Pickup place at airport difficult to find
Attempt to charge $10 for tolls / upon refusal threaten to charge $25 per toll if I didn’t pay the $10/day
Required personal insurance coverages page (who carries that?) or force to take Easirent insurance.
Not a bargain with added charges.
Never again
I will only deal with known, reputable companies in the future.
Ils n’ont pas respecté le prix,ils n’ont rien voulu savoir même si j’avaIs la preuve.Je ne recommanderai jamais Right cars a personne et jamais je ne louerai chez Right cars.Ils n’ont jamais voulu prendre mon assurances du Québec ils ne voulaient rien savoir.Et je n’etait Pas le seul,à l’autre guichet c’eta Le même cas.
Boa experiência, carro um pouco além do uso para padrão americano e com a palheta ruim. Pelo menos não tentam ficar empurrando seguros.
Good experience, car just apart from use to American standard and bad pole. At least you try to keep pushing insurance.
Первая машина при наборе скорости начинала вибрировать и руль сильно трясло, поменяли без вопросов, но следующая машина была старее. При получении автомобиля очень настаивали на оплате дополнительной страховки, сказали, что без неё не отдадут автомобиль, мы ее оплатили, но через 2 недели нам на карту пришёл возврат этой непредусмотренной суммы.
Car stank of smoke at pick up when there is a clear no smoking policy? Also counter staff made me take insurance that I have never had to take at other car companies that made the rental very expensive. If I refused to take the insurance I would have been charged for a no show.
I found the staff at Easirent to be helpful, courteous and efficient, from the driver who picked us up at the airport within minutes of being called, to the desk agent who processed the paperwork and had me in a car in very few minutes. The return was just as efficient. In fact, the driver checked the car in and then immediately drove us back to the airport. I could not ask for more efficient and courteous service - and the cost of the rental was excellent, too.
About QEEQ:10.0/10
Easyrentcars is my "go to" car rental site. Over the past 3 years they have consistently given me some of the best car rental rates of any on line agency. Also, their customer service is excellent. They answer the phone and respond to emails in a surprisingly timely manner. Kudos to Easyrentcars.
Worst scam ever, do not ever rent from them. They charge you $2000 deposit, force you to pay for sunspass even if not needed, customer service is the worst. You will end up paying triple at the counter than expected.
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