We arrived half an hour early, and the staff initially confused the timing, almost charging us an extra $60. However, they offered us an upgrade. The car was brand new, a 2024 Durango V8, which was incredibly enjoyable to drive and had plenty of storage space. The downside was its fuel consumption, which made refueling painful.
Like: I liked that I was kept up to date and notified when a lower price was available. Also, this was the best price for a car rental. Dislike: Nothing.
Was informed that there is an easy pass device in the car and ended not having one. Resulted me walking back and forth within the terminal and the hiring desk couple of times. Staff servicing was not what I preferred.
Like: The price and convenience of pick up at the Airport. Dislike: Airport's major structural improvements made it confusing where to check in to pick up the car. Airport signage was not obvious about where the rental car counters were located. Drop off was perfect as ever!
The Black staff member was very easygoing and hardly pushed for insurance, which was great. Hertz is much better than Swift. That company uses tricks and threats to make you buy insurance, refusing to proceed with the process and stalling until you demand to see the manager—it's all a pre-planned, ridiculous act.
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Mona Lou(ie)
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View more >Dislike: Nothing.
Quentin Beerbohm
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View more >Dislike: Loads of customers however only one woman behind the counter.
Quinn Dickey
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View more >Dislike: Took a long time to check in after a long travel day.
M.Chew
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View more >Lou Benjamin
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View more >Mary Giles
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View more >K.Kirk
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View more >Dislike: Airport's major structural improvements made it confusing where to check in to pick up the car. Airport signage was not obvious about where the rental car counters were located. Drop off was perfect as ever!
Riva Walkley
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View more >Phoebe Hicks
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View more >A.Chase
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View more >Dislike: Can't think of anything.
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