ATLANTA CAR RENTAL REVIEWS

The car was good and met my expectations. Service was fine at the counter.

Renting a car was very simple and I got a better deal than going through other rental services. I recommend it

The guys that helped us were very sweet.

The car I receiuncoesexceeded my expections....However, Routes had not renovated the building that was bought for that businesses location...The employees were working out of a trailer in the parking lot of an old closed down restaurant that had not been renovated or open for business, which was very unsettling and uncomfortable driving up to to retrieve my rental.....Then, I was told once inside the trailer, that there would be a $500 hold on my credit card. That information was unexpected, seemed fishy, and very upsetting. The representative reduced the hold to $300 and I received a nicer rental then what I expected.

After arriving at the counter, I was informed there was a $20/day charge for a local rental. Unexpected. Then I was told there was a a 30 minute wait for an available vehicle, and I was the third customer waiting. I eventually given an upgrade from Advantage.

The process was smooth and the three workers are awesome. The two gentlemen that assisted me were very professional. I am glad that I chose Routes and I would choose them again. Thanks

Very smooth process.

Called as instructed when I reached the airport and no one picked me after being told someone was enroute. Waited 1.5 hours and rented from another company. Now you will not refund my credit card charge.

the car have a some damage. the gas tank wasn't

you should try to give your employees some customer service training. giving attitude to customers who have been waiting in line for over 60 mins after long travel days is probably not a good idea to get repeated customers. just to avoid this next time i wouldn't mind paying someone else extra $10 a day rater then dealing with your shitty staff

The person helped at Routes was very professional and very helpful. Only for his service I would like to go back to Routes. I forgot his name.

They didn’t have any cars available. So we didn’t get the car we paid for.

Great vehicle. Courteous staff.

For some reason, I didn't get a clear picture that this was an off-site rental. When I got to the Car Rental area, I was confused.

The car's Ac did not work 30 min into my trip. There was a leak inside which left my sock and sneaker all wet, and the car stunk. I will be contacting American Express and will never use your service again.

A fee for driving the car out of the state was unexpected and unnecessary, insurance doesn’t stop at state lines. This fee was not disclosed in the booking process.

Car was just great! I appreciate the upgrade

I booked a car that was not available and the reps want to give me a pick-up truck. When I refused he didn’t want to give me another car. I waited for over 2 hours while he served other customers and totally ignored me. I asked to talk to the manager and finally they gave me a car after another hour or so. Terrible experience. I will never rent from that place again.

Our tire light came on. Al. The tires should be checked before sending cars out.

The rent a car location was outside of the airport location. Thanks for sending me shuttle to the location. The staff interaction was something that I never expected or experienced. I paid for a Corolla or similar. I was told that I came late so that car was not available. I was offered a pick up truck. My wife and and I were at our wit’s end. After a lengthy plead with the staff, I was given a Kia. Drop off was also difficult. I was to drop off the car at 5 am to catch my flight to New York. There was nobody at the drop off location. I called a number that was posted at the door. I was informed that he would be coming at 6 am. My wife and I waited and finally at 6:15 someone came and received the drop off. With this experience, i would abstain from renting a car from Routes.

I am satisfied with the Easyrentcars in general. I would appreciate if information about Routes is given clearly.

The vehicle is as perfect! The staff was awesome!

Everyone was perfect!

All expectations were met. No problems!

Yes! We saved over $80 with the lowest price guarantee. Thanks!

We had reserved a car, when we were checked in a car was not available for at least another 30-45 minutes. We did not want to wait the additional time. The only vehicle available was a truck. The first truck we got there was a low tire. They said that it would take a bit to fix that so they gave us another truck. Having not driven a truck a lot, it took so getting use to. This truck ran great. The shock came when we filled up the tank. It cost $62 to fill it. There was a reason we wanted a car.

How to make sure the vehicle we reserve is available when we get to the rental place.