Terrible will never use again and will inform everyone I can about this scam.
C.Thornton
United States
Reviewed: Thu, Jun 27, 2019
About Routes:2.0/10
Called as instructed when I reached the airport and no one picked me after being told someone was enroute. Waited 1.5 hours and rented from another company. Now you will not refund my credit card charge.
“Great, except finding the location of the car rental place.”
About Routes:8.7/10
The car was great, the person at the counter was efficient and kind, but finding the place was very difficult. We waited in a WRONG line for 45 minutes because the names of the companies were super similiar and Routes is the ONLY rental company that is not located in the same place as the other ones at the ATL airport. Took about 2 hours to pick up the car.
About QEEQ:10.0/10
Everything was great except it wasn't super clear what company we actually rented the car from so we waited in the wrong line at the ATL airport. It would have been better if it was highlighted in the reservation that this company was the only one not in the rental car location.
Thea, Melissa, Randall, and Trevor were all great. They were friendly and welcoming. Got us in and out quickly with a hassle free rental. I would definitely recommend Routes.
Renting the vehicle was great. There was only 2 small things. One, it took about 5 times of calling before I got someone to answer and tell us where to go to meet the shuttle. The car itself had a VERY strong gas smell and we had to stop and get air freshener for the car. Other than that everything was great!
Routes has great customer service, and they have very nice, clean cars. They made sure that someone was there before business hours to take me back to the airport to fly out of Atlanta. Picking up the car was quick and easy, and they were all so friendly! I will definitely use Routes again!!
About QEEQ:10.0/10
Low prices, great comparisons
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Terrible will never use again and will inform everyone I can about this scam.
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