The Chevrolet Esquire was absolutely not to the same standard than the Jeep Grand Cherokee originally proposed, in addition Dollar Kauai does not have grand Cherokee Jeeps so this is only a decoy. The Esquire had more than 25’000 miles, smell bad and is an awful car, the personnel was not helpful at all, a terrible experience
“Excellent in every category of customer service.”
About Dollar:10.0/10
Shuttle, Front Counter and Check Out Service had very awesome customer service. Started and ended my vacation with a smile before going back to the real world of work again. Thank you!!!
Well started off waiting in line for almost 2 hours. Then they were out of the car I requested, so hot something I didn’t want. The car was so little could barely get luggage in. Car had a miss in transmission when cold, convertible top was very temperamental, and tires all needed air.
first car picked up stickers expired before my rental was complete so had to go back and get another car. had to go back to counter. the next car was pretty beat up but served my needs.
Not enough staff at pick up. The counter people were great, but; Support staff seemed dis-engaged and unorganized. Rather than explain the details to each customer, maybe it would be good for everyone waiting in line to be reading the general terms and sign a terms contract based on what they read while waiting. This could cut the wait time in half or more.
The queue for pick up was painfully slow and other people seemed to take forever. Given we had a booking perhaps there should be an 'express lane'. We received an upgrade as the size we booked was still being cleaned.
“We waited close to three hours for a car. They didn’t have a van and charged us over $250 more for”
About Advantage:6.0/10
Advantage was horrible. They charged us $250 more for a bigger van and we waited over three hours with two very young boys. Who do I contact to get my money back?
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