Chose the rental company's full insurance. At the store, there was no upselling—just a question about whether to return with a full tank or buy a tank of fuel. Both pickup and drop-off were quick, and the shuttle runs every five minutes.
They sent an additional $52 bill after checkout without any explanation during pickup or drop-off. I rented a full-size SUV because we had 5 people and quite a bit of luggage, but they gave me a QX80. The second row could only seat two people, and the third row was cramped, making the ride very uncomfortable.
No wait for pickup. Booked a compact SUV, but received a mid-sized SUV instead. The exterior had several minor scratches, and the interior was quite dirty. Luckily, the car drove without issues and there were no complaints during return. Refund of the $200 deposit was processed within half an hour after returning the car. Note that getting the car earlier means you’ll need to return it earlier as well. Picked up the car within half an hour of landing on Kauai Island. Overall, satisfied.
“Great staff, but don't expect to pick up your car quickly.”
About Dollar:10.0/10
Staff were great, car was great, the queue to pick up the car was long, and only 2 or 3 staff taking the bookings. Surely the rental company knows exactly how many cars are booked per flight, and can therefore have sufficient staff on hand to deal with the influx.
We had prebooked and prepaid, so only had to produce licence and sign off, but still had to wait in queue with others who either hadn't booked at all, or had booked and not paid. It was a long drawn out affair.
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Car hire at/near landmarks of Hawaii - Kauai Island
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