HAWAII - MAUI ISLAND CAR RENTAL REVIEWS

Very satisfied

Like: Faut, efficient service good car and good condition

Satisfied

Vehicle model and condition are decent

I was offered an upgrade and I elected to take it, thinking it would be better to have more space and drive a vehicle I was used to driving. But I wish I didn't. its was a small SUV, a KIA, had no power and was sloppy to drive. The guy at the counter was very helpful and very cherry. was a pleasure talking with and gave me a lot of good information. but after I left the counter I had to wait a very long time for the car and had to go in twice to ask when and where the car was.

Like: Staff were so unbelievably friendly and so helpful. We had come from the UK and they were so nice to us. The hire car was spot on, made our Maui family trip a memory we will never forget. Thank you so much. Mahalo Megan!!
Dislike: Nothing

Service attitude was good and the wait time was not long. However, I booked a Mustang but got a Chrysler instead.

Quick shuttle pick up, counter person waiting when I walked in. Was in the car and out of the lot within 10 minutes!

Good service. There was a minor collision, but it went smoothly due to the insurance.

Had to wait more than one hour to get the car. Car seats were stained and the car was smelly all over. Reason for lateness was seemingly related to late arrival of planes(then why would the car not available then???). The service rep suggested to drop the car rental given the delays expected for pick-up. I had to incur cost because of this.

Good service attitude

Dislike: The staff wanted to sell to much stuff

Counter staff was less than pleasant. Asked for a "small" vehicle and ended up with a midsize and the car wasn't cleaned with attention to detail. Returning the car was easy and the staff was pleasant.

Like: Great 4-door Jeep Wrangler Sport with less the 5000 miles.
Dislike: As efficient as they were, the wait was pretty unbearable. They did pass out water bottles however, which was a plus, but poor AC and tons of people waiting made for a less-than-stellar experience.

Steven the front desk agent was great and super helpful. The car was great and priced really well.

Flexible service attitude, offering reasonable suggestions based on customer needs. Despite the late pick-up time, the service was still good and questions were answered patiently. There is no insistence on a full tank when returning the car. They refuel for you at no extra charge, which is a rare service feature.

Waited 45 minutes for the shuttle from the airport to the car rental company and another 2 hours to pick up the car. There were too many people, not enough service counters, and it took a long time.

Simple and convenient

Had trouble with domestic credit card during pickup. Ended up charging $64 first to complete the process. Not sure if it will be refunded. Card was fine. Overall experience was average.

The first time, there was no car in the parking spot, and the second time, the fuel tank was only 1/4 full. Other rental companies would have upgraded me to the next model for free by now.