HAWAII - MAUI ISLAND CAR RENTAL REVIEWS

Had to accept a different car or wait. They just moved in to facility the day before. I already told you the staff was good b.

Interesting in customer service from Oahu to Maui. Great service, quick and a nice car. Maui was a very long wait time to get the car which was too small for 4 people and bags, staff wanted another $200.00 for something bigger. Not sure if I will rent from them again

Big company, streamlined and experienced process. Recommended for first-time renters.

worst rental car service on maui

Took forever at the counter the 2 computers my agent was using were not working.

Easy

The pick up process took a while, it seemed they had to input all info into computer, when I had done it previously on line.

The car was very old and had a strong odor.

I am a Dollar member myself, but it's very convenient on QEEQ

Terrible experience. We waited over an hour to get the car, and they gave us the wrong one. The staff was rude. The car key was broken and often didn't start the car. Contacting customer service was useless; they just ignored us. Absolutely awful, we will never choose this company again to save a little money.

Older car- battery died the second day- had to wait 4 hours for road side assistance

The car was in reasonable good condition. Service at the counter was good and quick. During the rental period we had a flat tire (we managed to install the spare) and exchanged the vehicle with no problems. Thank you for the good service!

Good booking platform, easy to use. Price drop feature is not really very effective. We booked well in advance of our trip but there was not a change in price.

Good

What could have been better? Well, we booked a 5 seat Intermediate SUV. When we got to the counter we were told that the SUV we booked only had 4 seat belts. There was/is no correlation between seat belts and seats as booked online (this was confirmed on the phone later). Then the $700+ 'upgrade' to fix the issue, but wait now it's $500, now it's $400 because you seem nice... Never mind the effort to double charge me for insurance, since it was already on the computer... oops. Besides that, as expected.

more people checking in

It was the peak time for flight arrivals when we got there, and we had to wait in line for nearly two hours to get the car. The process itself was smooth, and the staff were very friendly without trying to sell any additional insurance.

Asked for a Mazda but got a Nissan. Do understand that a switch could happen. But a Nissan is not what I wanted.

No problems but would have preferred to fill car with myself on return.

When I picked up the car, I told them I had prepaid all fees and didn't need any additional charges. I asked to add my daughter as the second driver, they said it would be $13 per day. I mentioned it should include two drivers. They said the second driver can only be the spouse. I argued that it didn't make sense, but they insisted it was their policy. I decided to add my daughter, declined all other services, and signed a document they presented to me. When returning the car, they charged me nearly $100 more, including $65 for the second driver and $48.93 for other fees, claiming I had signed for all these charges. This is outrageous!

The queue to pick up our car was over an hour wait. The staff at the counter were not friendly at all, very pushy on up selling insurance despite having full cover already - they use scaremongering tactics. Also they tried to give us a smaller/cheaper car than we booked. After I complained and showed my booking confirmation, they finally honoured what I paid for but told me it was technically an “upgrade”. Would pay the extra money and hire a car from a more reputable company so you can at least relax and make the most of your vacation in Maui, not worry about whether you’re going to get stung with Advantage additional charges on return!

Easy to book and compare.

Car was good .I asked about upgrades , not informed otherwise. Aubrey just did the upgrade but we were not informed of the kind of vehicle we could choose. Also not her fault , but I booked on-line which I always do using my credit card and informed when we got there we had to pay extra because my husband was going to drive. I have never had that happen before at any other rental car place.

Quite reliable