After landing at the airport, taking the shuttle bus to the rental car building was very convenient. The car pickup process was quick, and the verification was efficient.
Car was exactly as ordered and perfectly clean inside and out. Counter staff extremely efficient and friendly. I am happy that they will rent to an 'older' driver with no apparent penalty!
Not really an issue for Avis, but there was quite a wait for the shuttle from the terminal and it was crowded but it was Friday afternoon - and the return to the terminal was fine.
About QEEQ:10.0/10
I was pleasantly surprised how efficient this was as it was the first time I have booked through QEEQ.com
I confirmed my order early, but when I arrived at the store, they said there were no cars available and asked me to pay extra for a larger vehicle. Is this fair?
I paid a deposit via WeChat on the platform to book the car, later purchased the highway ETC from the rental company, and when returning the car, I discovered additional hidden fees. Honestly, it's hard to figure out how they calculate costs.
The overall service was average. The car I booked was downgraded by one class. If I wanted a Toyota, I had to wait, and the waiting time was uncertain.
The vehicle was acceptable, but not the model I booked. It was difficult to cancel the toll service; the staff refused to do it even before I left the store. They told me to call customer service instead. The service experience was very poor, lacking awareness of customer needs, and seemed only focused on making customers spend more money.
Pretty good, quite convenient, but Hertz often doesn't provide the specific car you booked. They just give you whatever is available, and the staff checks the system upon your arrival to confirm.
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