Really good, you can choose freely from dozens of cars and take the one you like. Just note that Alamo requires a driver's license translation, while National does not.
The store staff handled the process with little enthusiasm and tried to charge for a vehicle upgrade by directly adding insurance and highway usage fees to the bill. Although we reviewed it carefully and canceled everything, it still left a bad impression. A deposit of $2000 was required, while at Avis in Los Angeles, it was only $200. During the rental period, accidentally using the highway was my fault, and the toll was only a few dollars, but there was an additional $9.9 service fee. Fine, but it couldn't be deducted from the deposit. Instead, they provided a website for me to pay (both the toll and the service fee) myself, though the 'service' part remains unclear. The payment process on the website didn’t work, so eventually, I had to contact the Zuzuche customer service for a new link to resolve the issue.
The overall service was average. The car I booked was downgraded by one class. If I wanted a Toyota, I had to wait, and the waiting time was uncertain.
When picking up the car, the actual vehicle provided was not the same as the one reserved. Additionally, upon arriving at the parking lot, there was no car in the designated spot. I returned to the counter only to find that Budget had already closed. After asking around, I learned that Budget shares operations with Avis, so I had to go to Avis and wait in line. Everyone ahead of me also had reservations but no cars, so they were sent to Avis as well. It seems better to choose a larger company for car rentals in the future.
“A bit of a faff to begin with, but we got there in the end!”
About Thrifty:6.0/10
Even though the counter staff were extremly friendly and helpful initially when we arrived to pick up the car, I am not sure why we were told to go and get the convertible if they knew there wasn't one available.
About QEEQ:10.0/10
I got in touch with QEEQ to try and assist with my problem and to be fair to them, they did absolutely everything they could to help change the car to what we had ordered - and they managed to get a replacement the next day, so very happy with QEEQ's service!
There are hidden charges. If you don’t ask, they’ll add a bunch of random extras like insurance, towing, and toll fees, and ask you to sign. Do not listen to the store staff's upselling. Many of these are already paid for on QEEQ, just tell them you want zero extras.
About QEEQ:10.0/10
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