There was no line, but the receptionist deliberately delayed. First, she tried to persuade me to switch cars (saying that the two-wheel drive car I booked was not good and that I should get a 4WD car, but I insisted on not changing, and finally found out they gave me an AWD car); then she aggressively pushed additional insurance, falsely claiming that I didn't have third-party insurance and could not drive without it. After confirming with QEEQ, I refused; finally, she added road assistance and other additional services to the agreement without my consent, and I signed it without carefully checking. When I picked up the car, I didn't notice that the windshield had a palm-sized crack until I had driven a short distance. Luckily, I took a photo at that time, so I didn't face any trouble when returning the car. Conclusion: the store is very poor.
When we arrived at the store, they demanded an upgrade for a higher price. After we refused, they gave us a downgraded vehicle. The next day, when we went to the store for an explanation, they pretended not to know. In the end, there was no apology!
The store is very far from the airport, there are very few staff members, I was forced to purchase insurance, and I was forced to downgrade the car model.
The car was in great condition and the service was considerate. The only downside was the significant lack of designated parking spaces when returning the car, which wasted a lot of time. If we hadn't found a local American who understood the situation and gave up his parking spot, we might have missed our flight.
The company doesn't have a counter at the airport, which is 10 miles away from the city. How to pick up the car? The company provides a free bus outside the airport, but you have to find it yourself. Good service, quick pick-up and drop-off.
The rental location did not offer a fuel-optional service, and I was still charged even though I returned the car with a full tank. No one answered the phone, and my messages were not returned.
The service was decent, quite standard. Since I picked up the car in Jackson, I didn't face much upselling; just got the car right away. However, I was inexplicably charged an extra $35. I was in a hurry, so I didn't argue much about it.
Car hire locations (incl. in-airport & off-airport)
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Car hire at/near landmarks of Jackson Hole
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