NEWARK CAR RENTAL REVIEWS

The car was average.

Overall, it was good. I rented an SUV and after driving for two days, I realized that the left rear tire was low on air. I went to get it fixed and they directly replaced it with a fully fueled Jeep Liberty. This approach is commendable. However, I'm still confused about why I was charged some toll fees and some kind of equipment usage fees a few days after returning the car. I always paid the toll fees whenever required. These charges didn't come with a receipt, so I can't get reimbursed and have to bear the cost myself. This kind of situation never occurred with Hertz rentals.

Although the store kept promoting various insurances, there was no mandatory purchase. Overall, it was still good.

Overall good! But I haven't taken care of the traffic violation in the US yet...

Renting a car is easy and the costs are quite transparent.

Very good

Serious attitude, good service

At the car rental spot next to NEWARK airport, we arrived around noon, and there were about 10 other customers waiting. With few staff members available, it took over an hour before our turn to process the rental.

I got rear-ended while in Rhode Island, but since I had full insurance when I rented the car, it was very convenient. I really liked the color of the car I rented this time. The 7-seater had a lot of storage space. The only downside was the low efficiency of the Americans – I had to wait in line for an hour to rent the car, but exchanging the car was quick.

They kept pushing various types of insurance. In the end, I had no choice but to buy the $7 per day roadside assistance. They gave me a Kia SUV with Texas plates, which was covered in scratches. However, Dollar didn't seem to care about the scratches when I returned the car; they just checked if the gas tank was full. Additionally, the performance of this Korean car is really subpar, especially on the highway.

It was okay. Initially, they gave us the wrong set of car keys. We don't speak much English, so when we tried to inform the guard about the car condition (warning messages and scratches), we realized we had the wrong car. We went back to the counter and got a new set of keys. However, the car had some scratches and after driving about three hundred miles, it prompted a maintenance oil change. Although it didn't affect the driving, it made the display inconvenient.

Dollar is good. The staff is very professional. They mentioned a $4 tax when picking up the car. Make sure to inspect the car once you get it; if you're not satisfied, you can request a different one.

Simple procedures and good service.

Good

Very good and well-organized.

Overall pretty good. But it was dark and raining heavily when I picked up the car, so it was a bit rushed. The staff only asked if I wanted to buy the highway toll for 180 dollars, which I agreed to without carefully checking the receipt. The next day, I found out there was an extra 300 dollars for insurance. Careless! But later I thought, full insurance is not a bad idea. Still, Dollar should have asked. Also a reminder for renters to pay attention themselves.

My car rental experience at the Dollar counter at Newark Airport in New York was relatively smooth. Even though it was my first time renting a car in the U.S., and the service representative's English wasn't very fluent, it didn't affect the process. The staff was quite patient. Besides suggesting that I use an EZ-pass, there was no push for additional insurance. Overall, it was a good experience, which made me less cautious when renting a car in Orlando. The staff at Orlando Airport was evidently more sly, strongly recommending extra insurance. When I asked what it included, she mentioned it was for scratch protection, but later I discovered it was for PPP, ESP, Roadsafe, etc., none of which were related to scratch coverage. As it was too late to change, and the rental company's customer service was not available at that time, I had to accept it as a lesson learned.

Very good

The car rental process at Dollar in Newark Airport was quite convenient. The staff did not heavily promote insurance. Since we picked up the car at night and it was raining, there were no staff on site. When someone did show up, they just pointed to the cars in the distance and let us choose one ourselves. Luckily, the SUV we picked was in good condition.

Very good