NEWARK CAR RENTAL REVIEWS

Due to a flight delay, we arrived at the rental store very late and there was no line. The car we got was the same model we booked, without any free upgrade. They tried to sell us insurance, but because QEEQ had reminded me via email beforehand, I insisted on not taking those extra insurances. One thing I didn't understand is why renting the Epass through the company costs $19 per day, while at other companies it was only $3-5 per day. Therefore, I didn't rent it, which was a bit inconvenient. Additionally, the vehicle wasn't very new, and the trunk wouldn't close properly. Returning the car was simple and quick, overall it was satisfactory.

Rented a car for the first time, it was a great experience

It was okay, nothing unusual happened.

It was a great car rental experience, they gave me the newest car without any fuss.

The actual car model provided did not match the reservation; They tried to charge extra fees; The service attitude of the local staff was average.

The queue was very slow, the reserved car model was unavailable, and they recommended higher-end models with an additional charge of $250 to $400. After refusing, they tried to sell other services. Eventually, I ended up paying an extra $70 for the car. The process took nearly 2 hours.

Average

Overall, it was alright. They recommended a fast pass which was convenient, but I was talked into adding an extra rescue insurance.

They kept pushing insurance and various additional services. When we didn't accept, they rudely gave us a Nissan, which was smaller than the model we reserved. The promised free additional driver was not included either, so we had only one driver for four days. Very dissatisfied, will never rent from this company again.

They kept pushing insurance sales. I had to insist on signing before they stopped. They told me my Visa card couldn't be processed, causing me to call the Bank of China, then later said it worked. They asked if I wanted a Nissan or Mazda 2. I asked for the Nissan but got the Mazda 2 with over 40,000 miles. When returning the car, I had half a tank of gas, but they claimed I had only a quarter. The parking lot had fueling equipment but no service. Because I didn't return it with a full tank, they wanted to charge me $109. I had to drive to a gas station and filled up $8 of gas (including $1 tip) to avoid the charge.

The rental costs are not explained clearly, the charges are ambiguous, and they couldn't provide the specific model I requested. The parking lot had no good cars and did not match what I saw on the website.

It's okay, the service is decent. However, the rental company never provides navigation addresses for picking up and dropping off the car. They only provide vague locations like 'some store.' I booked a Ford but was given a Nissan.

It took nearly 30 minutes for the rental company to serve me. The car model change and refueling took a long time before I got the car.

No Chinese service, explanations were not clear enough

I've always rented cars from Hertz. The service is great, and both the shop and the cars are very clean and well-maintained.

Excellent

We rented the car for a total of 14 days and chose EASYPASS, thinking it would be charged based on actual usage. However, when returning the car, we were charged $18.49 per day for 10 days, totaling $184.98, while the actual toll fee was only $26.42. This unexplained charge is outrageous; it's just overcharging.

Poor attitude, waited forever with no service staff

Very good

The queue was extremely slow, the clerk was like flash from the movie, it took nearly 2 hours for 5 people. They also got my name and address wrong.