PHILADELPHIA CAR RENTAL REVIEWS

I wanted navigation and was not able to get it. The car seat was too low for me and in order to see and drive safely I needed something under me. I was unable to change the car.

The shuttle driver from the rental car location to the airport drove like a maniac. He was driving way to fast for the amount of cars that were trying to get into the airport.

They charged me 45.05 USD for tolls, despite I used my own e-pass.

The lady who checked me in upgraded me without my concern and didn’t realized until I got the charge for it.

Great service

They don’t do a good job of explaining things and there lines be way to long took me over 2 hours to get car that was suppose to have sooner. And I got not compensation for it at all.

Worst customer service ever. Slow, and rude. Need better training. No employee at desk for over 10 minutes. Car was low on gas. Windows in car were dirty.

The wait for my vehicle was an hour and twenty minutes. There were only three individuals at the counter on a Friday. Why would a company manage that way in the summer???? The line was out the door. UNACCEPTABLE!!!!!!! That was an AWFUL first experience!!!!!

Thanks for the great car

Was a great team

Great experience. Will definitely rent again

Great experience. Will definitely rent again

Very good service

Great price

The staff member at the pickup was very knowledgeable and the process was smooth.

The whole process went smooth from the time I booked the car to the time I returned the car.

Price drop protector is a wonderful tool. It did save me some money on my car rental. Good job!

I paid $89 for a car that would have been $60 or less at National, Avis, etc. The staff attempted multiple times to not honor the pricing even though they knew full well what they were doing. The excuses they made were up did not make sense and seemed to be apart of some scam. I have attached a photos of the easy car and Dollar car rental agreement. Even this took half an hour if arguing with somebody who thought they were the smartest behind the desk clerk alive. The total cost was supposed to be $178. They tried to charge $480 at first!

I just used the internet booking service which was good because few other car rentals had vehicles that week.

Unreasonable charges, misleading into signing, and changing the car model without consulting me.

The vehicle and service exceeded our expectations. Superb value- I had to keep checking to see if I had paid the correct price! Will recommend to all our friends and family.

Excellent service.

At PHL: The service staff was great but the organization is absolutely horrible. People were in line for more than 30 minutes. The staff did everything they can but with completely outdated computer systems and archaic booking methods, it was not easy to respond to large crowds. At BOS: though the website said 24 hours open, there wasn't anyone when I dropped the car. No instructions, no guidance, no pointers. At least a courtesy note would have helped. I went all the way to Hertz service side to ask a random contractor if I can leave the car and keys and walk away. Absolutely horrible, especially for weary travelers.

Waited over an hour due to the location being understaffed. Counter agents were hustling but overwhelmed by customers. $16 a day for EZPass meant I spent more than I would have at a competitor.

Happy with the service

Great service and price

Well

Great best price not scam for shure loable

When I collected the car the man at the counter tried to charge me an extra $25 for being 20 minutes early (09:40 for a 10:00 collection) and when I suggested I wait the 20 minutes in the office he was clearly displeased but carried on with the admin of check in. Then he advised that if I was at all late bringing it back he wouldn't hesitate to add a charge (Failing to notify me of the statutory 30 grace period shown in your terms). Fortunately he didn't add the charge after my objection but it left a bad taste in the mouth and I remain irritated by his attitude. Fortunately the staff member to whom I returned the vehicle had a significantly better attitude when checking the vehicle for fuel, mileage and damage (full tank, no damage).