The first vehicle had a puncture in the tire. The replacement vehicle was in good condition, but a little dirty. The usb jack for my cell phone didn’t work so I couldn’t charge my phone in the car.
At Philadelphia Airport, Budget feels like a small car rental company. The shuttle buses are small and infrequent. I waited for half an hour, and no bus came. Other companies like AVIS, ALAMO, and Hertz had their shuttles come by three times, but Budget's bus never arrived. I ended up taking the AVIS shuttle and walking to Budget.
The waiting time was too long. I waited for almost an hour. The staff were very slow, and they even gave me a car that already had someone in it. I had to go back and switch to another one.
I've requested a car without an e-toll device as I was going to pay all tolls in cash, which I've done. Weeks after returning the car I was charged for two tolls that I've paid in cash. Send the receipt and company did nothing.
Very Poor customer service. Will not use this again!
About QEEQ:10.0/10
All process very easy.
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Customer Service
It was a wonderful reservation and perfect support from EasyRentCars
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