The POS machine was not working, and the rental company charged significantly more than the rental platform during car pickup. Due to time constraints and an issue with my phone card, I did not argue over this. After returning the car with a full tank and clean condition, part of the deposit was refunded, but the rental company’s charges still exceeded the platform’s fees. Additionally, the rental company’s POS machine could not process my credit card. A call to my bank confirmed it might be an issue with their machine, but even trying another machine didn’t work, so I had no choice but to pay nearly 8,000 RMB in foreign currency cash. However, during the rest of my trip, my credit card worked without any issues, even in small supermarkets and for refueling. The car provided was a Peugeot 208, not a 308, but since the correct option wasn’t available, I had to choose a similar brand model in the system.
I recently had a fantastic experience with Abbycars! From start to finish, everything was handled smoothly and professionally. I want to give special recognition to the representative who assisted us—he truly went above and beyond to ensure we were well taken care of. His friendly demeanor, attention to detail, and willingness to help made the entire process stress-free. Thank you, Abbycars, for providing such outstanding service and for having exceptional staff who genuinely care about their customers!
The overall service attitude was quite good, and they carefully checked all the details with me. When picking up the car, they marked all existing damages, which was helpful. However, I hope the car wouldn't have so many rental company logos. Additionally, even though I had already washed the car before returning it, I was still charged a €15 cleaning fee for insufficient cleanliness.
Very poor! Not recommended to rent from AVIS! Renting without problems is fine, but once an issue arises, the communication cost is too high to resolve it. I returned a car to AVIS in Istanbul in May with tire damage, and until mid-July, I still haven't received a refund. This time in Sarajevo, AVIS charged arbitrary fees for cross-border use and additional drivers. When I asked different staff at the counter, I got different answers! When booking, the website stated a 100 EUR cross-border fee, but at pickup, I was charged 145 EUR, and at drop-off, the counter said it should be 170 EUR. Talk about random charges! And the additional driver fee, the website says 12 EUR, but the counter charged 15 EUR! At pickup, they charged 15 EUR per day for 13 days, but at drop-off, they said it should be capped at 7 days! AVIS Sarajevo charges randomly and without consistency! No wonder their rating is so low! Think twice if you're planning to rent from them!
Wheego does not have a specific office location at Sarajevo Airport. You need to call them in advance, and they will deliver the car to the airport parking lot. The staff who delivered the car was very friendly and went over the rental agreement in detail, pointing out minor scratches and damages on the car. They charged a deposit of 900 Marks on my credit card and specifically mentioned that the car must be returned with a full tank and cleaned, otherwise, additional fees would apply. Everything was clear and transparent. They also wished us a pleasant trip. Since the explanation was very detailed, I carefully inspected the car again, which caused me to exceed the free parking time, so I paid 4 Marks when exiting the parking lot.
I rented a car for 1,400 RMB through the platform, but at the rental store, they charged me a cross-border fee of 200 euros, saying it was mandatory. Later, I checked online and found that others paid only around 30 euros—my charge was excessively high. Then they said I had to purchase full insurance for another 200 euros, or they wouldn't give me the car. The car had 610KM of fuel range at pick-up, and when I returned it with a full tank at 640KM, the staff said it was normal. They then charged me for 25KM of 'cleaning fee' (local currency, about 100 RMB), even though the car was in good condition. If I refused, they said they'd deduct it from my deposit. My deposit of 391KM (local currency, about 1,600 RMB) still hasn't been refunded. Excluding fuel costs, I spent 4,800 RMB renting the car for 13 days—it was more expensive than the U.S. This is the first time I've encountered such a huge rip-off! The platform's customer service simply said the cross-border fee depends on the store and that I could refuse the full insurance. But how could I refuse when they'd just deny me the car? I had just landed after a long flight, was tired, and didn't have internet access, so I had no choice but to pay!
Excellent service. I booked for 4 PM but picked up the car before 2 PM and returned it a bit after 3 PM with no extra charges. Aside from a short wait to pick up and return the car, everything was great. No upselling, quick deposit return, honest service. This is my go-to car rental company in Europe.
Their cross-border service fee is 120 euros, which is higher than other companies. It's more suitable for long-term cross-border rentals, but for three or four days, other companies are cheaper. They provided a Skoda SUV, which is about the same size as the older model of the Tiguan.
Overall satisfied, but it seems problematic that I have to wait an unknown amount of time after returning the car to confirm its condition and get the deposit refunded. Shouldn't the inspection and result be done immediately when I return the car?
Initially, it was difficult to locate the store as there were no foreigners renting cars here, but the service provided by the staff was excellent once contacted.
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