I waited in a queue for ages to return the car and in the end gave up and went and found the guy in the car park and got him to check it there and then otherwise I would’ve missed my flight
I used to go with major car rental companies, but this time I chose a less-known one. The vehicle was in excellent condition—a brand-new car with only 770 kilometers on it.
The car met my expectations, but finding the shuttle to the rental office was difficult with no signs for the Mex shuttle at the airport. It took over an hour at the office to get the car, and they insisted I pay extra for their insurance despite having AXA. They criticized AXA, saying claims would be delayed. They took many photos of the car and said I'd be liable for any damage.
When returning the car, they seemed determined to find damage. They claimed a minor scratch on the right rear door, not in their original photos, but lighting and angles made it hard to verify. Their behavior left me very disappointed.
The staff for both pick-up and drop-off were nice, but returning the car was somewhat problematic as the parking lot lacked rental company signage. This caused us to circle around, exit the parking garage, and unnecessarily pay for parking.
I asked them several times to issue an invoice, but they still haven't done it. When I came to pick up the car, the Audi Q5 was not available. Instead, they gave me a very small and light Skoda. I was picking up my boss, and I needed a better car like the Audi Q5. After insisting, they finally agreed to change the car. It seems like there's forced consumption or upselling involved. Additionally, when you pick up the car, they tell you not to worry too much about small scratches and avoid taking photos. However, when you return the car, they thoroughly inspect it for minor scratches. If you don’t have photos as evidence, they might charge you for damages.
The company aggressively pushes customers to buy insurance that costs ten times the rental price. If you don't accept it, they won't rent the car to you, and your original payment is non-refundable.
Overall service was okay. During the return, the staff were almost using a magnifying glass to check for any scratches. Luckily, I had taken a video and detailed photos at the time of pickup. However, it was quite time-consuming.
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