CZECH REPUBLIC CAR RENTAL REVIEWS

Showed up a day late and was told there were no cars. Prepaid full amount and insurance, no refund at all. You could charge me for one day's rental for being late, but taking everything is unreasonable since you didn’t reserve the car for me and I didn't cause any damage. Moreover, you didn't remind me to pick up the car. I won't use this company again.

Budget doesn't have a great reputation, so make sure to inspect the car carefully. Even if you have full insurance, issues can still arise. We found several scratches that weren't documented when we picked up the car and had the staff note them. However, when returning the car, we discovered scratches on the lower front windshield that we hadn't noticed earlier. We had driven for less than two days and hadn't hit anything, so we're just glad we had full insurance.

Poor service attitude. Spent a lot of time finding the car.

Fine, nothing exceptional.

Didn't notice the no smoking sign, a companion smoked a few puffs in the car, got fined 75 Euros. They should verbally inform customers about the no smoking rule when picking up the car, so it doesn't come as a surprise!

Like: Good location for our needs

Booked a car in Czech Republic. Before booking, I called customer service multiple times to confirm that I reserved a Skoda estate car. However, I was given a hatchback. Upon arrival at the pickup point, customer service was unhelpful, insisting I booked a hatchback. The order clearly states estate car, and even the notes specify other models in the same group are estate cars. Am I blind? The hatchback couldn't fit our luggage, so we had to pay triple to switch to the Skoda estate car. This app is terrible, I plan to file a complaint with the consumer protection agency. Will never use it again!

The car was very clean

It's okay

Average. The pickup location is a bit hard to find.

Easy to pick up the car, clean vehicle, and attentive service.

We lost some items in the car and reported it immediately. However, no one has followed up so far.

The car rental company is very professional but there is room for improvement in efficiency.

Very attentive and good attitude

No response to requests for required claim documents.

Like: Our hire car pick up experience in Ostrava was quick easy and efficient. Probably the easiest hire car experience i had in Europe

Everything was quite satisfactory.

Like: Overall very good
Dislike: The deposit is blocked by my bank in my account and I can not have the money, I’m still waiting email showing the deposit was released It can not be like that, especially when is aed 3883,00... And I need this money This procedure is not good.

They never answer the phone.

Like: It was OK