MONTENEGRO CAR RENTAL REVIEWS

Car was very terrible, old and damaged also some parts inside has broken. I have never seen something like that, and even tough i have purchased super insurance package from QEED they did not recognized this insurance and charged my credit card as 1200 € in case of any damage and told me they will refund it if i deliver car back without any damage. I did it, i have bring the car without any problem and they said they refunded this amount to my credit card back but today is the 3 rd day and still the 1200€ has not refunded and when i call them they tell me now may it takes 10/15 days!!!! Unbelievable and they never told me this while checking and even i did not understand why i need to charge this amount while i buyed the super insurance package from the rental platform (QEED)!!! Still i am waiting and i am nervous about it. I guess i will never use it this company again

Nice platform without problem only i did not understand insurance policy. Why company not recognize my insurance package buyed from QEED. If they not recognize why we buy it?

The staff where super helpful and even help set up my aim

Booked an A3 but got a Skoda with multiple scratches. No staff available during return hours, had to call and rush to catch my flight.

Fraudulent company, colluding with car rental service to deceive consumers. Consumers purchased full insurance through the platform and have already paid. During car pickup, the rental service, under the pretense of a deposit, unlawfully deducted around 800 RMB from the insurance without asking for the consumer's consent. The platform and the rental service shirk responsibility by putting on a show.

Instead of Renault Megane provided Dacia Sandero Stepway (smaller, poorer)

Great staff. Typical Montenegran car!

This company is nothing but a gang of thugs. They never informed us that adding an extra driver would cost more at the time we took the car. We were told at the end that adding a driver would cost 60 euros plus other charges. Also, they changed the car to a Hyundai without confirming with us. The Hyundai has a low chassis and a plastic mudguard at the bottom. Montenegro roads are mountainous with gravel and uneven surfaces. When returning the car, they only checked the mudguard, which you can only see by crouching down. They found a scratch and scammed us for 140 euros to replace it. They also told us our insurance was incomplete and made us pay an extra 90 euros. In total, we were scammed out of nearly 400 euros. I've heard some people were scammed out of 1000 euros. Almost every Chinese customer gets extorted.

They try every means to charge extra fees. If you don't buy insurance, they'll add cross-border fees or other charges, otherwise, they won't process your rental. They know that in the end, you don't have the time to argue and have to accept it. If the rental platform can't control the car rental companies, it's better not to use it anymore, it's useless.

Staff at counter could have beem friendlier. Trying to push extra insurance. Staff at actual pick up were good.

The guy at the counter was super nice and friendly!

I initially rented a BMW X1, but they gave me an old diesel Renault instead. I didn't say anything, but it's been almost a month and I still haven't received my deposit back.

The car we got was quite scratched so we had to purchase the extra insurance. Other than this all the rest was ok.

Easy process although a little confused with the rental guy trying to get us to purchase further insurance .

Easy and user friendly.

The staff had a terrible attitude and couldn't communicate well in English, even with translation software. Their attitude was vastly different from the Hertz staff in Florence.

Thanks

The staff pushed hard to sell me insurance after I already paid for it online telling me over and over about how they will find every little bit of damage. I did not buy the insurance as I bought it online through easy car. When I got back they bent down below the vehicle to find damage in a spot you can't see when you are standing up as I was during the vehicle inspection. I didn't cause that damage but they wanted to charge me. They said I could give them 150 euros now or get a bill later for much more. They are crooks who rip people off for minor damage that was already there.

The car was great, but I'm still awaiting my deposit for the premium insurance.

The car was clean, new and actually better then promised.

There were no surprises - all was as expected. We got a brand new Skoda and we enjoyed it.

Service exceeded expectations. Process was also very easy