NORTHERN MARIANA ISLANDS CAR RENTAL REVIEWS

Went there in the evening, no queue. Despite our broken English, the staff at the counter patiently listened to our explanation.

They asked me to return the car an hour early.

The working hours are too strict. We waited 1.5 hours to return the car, which does not match the hours listed on the website.

Like: They replaced me with an upgraded car. The car was clean and the condition was satisfactory. The employees were also kind. It was delayed due to the typhoon, but extended without additional money and it was a pleasant experience.
Dislike: nothing!

予約していた車両と違うものがあてがわれた。私は日本語と英語両方話しますが、話をしても、現地スタッフには話が通じずというよりか、できることはないのでこれで我慢しろというようなことを言われた。その車両になるのであれば、もっと安い値段で借りられるサイトがあったので、ほとんど詐欺。

The pickup location was supposed to be near the Kanoa Resort, but the store there was closed without any prior notice. I searched for half an hour and couldn’t reach anyone by phone. After asking around, I found out there was another store about 7-8 kilometers away. When I called that store, they informed me I had to go there to pick up the car. It took two hours, and I finally got the car around 9 PM, completely ruining my evening plans and dinner.

クルマも綺麗で安い！

Average.

When we first arrived, we weren't used to the language and didn't understand some of the insurance details in English. The rental company patiently explained everything, making the experience very good.

Good service.

Stayed at the hotel, the car was delivered to us, and after using it, it was returned to the hotel.

Not Enrerprise. International Alamo is right. Please let "International alamo" not enterprose the guest who receive the car.

The service attitude was great, and the pick-up and drop-off were very quick.

Terrible service: The store is 3km away from downtown Guam. I confirmed the pick-up time at the hotel in advance via WeChat, but the driver was 40 minutes late. When we arrived at the car rental office, the owner realized he forgot the office keys and other staff were not present either. It took over an hour to get the car because the owner also forgot to refuel it and had to go fill the tank. Returning the car: I arrived at the agreed return time, but no one was in the office. The owner said he was busy and made me wait for 3 hours before he showed up. The service was extremely poor.

Like: Staff were friendly and helpful.
Dislike: Nothing

Like: The car was in great condition. Service was good.
Dislike: I could see CDWinsurance was included in my rsv on voucher but I went to office for picking up the car, the staff said it's not included. I showed her my voucher and she said it's Easyrentcars' side and I should pay for ir if I want.Anyway I didn't take it but It made me confused and the staff was so impolite.

Our flight arrived very late, but there was staff at the store to quickly handle the paperwork. Not bad.

ACE Rent a Car Saipan has great customer service and the transactions were smooth and fast.

Difficult to find a outside car staff to give me the keys to the car when picking up.

Like: Staff told me a much more convenient location to drop off the vehicle so I wouldn't have to return to the airport afterwards.
Dislike: Vehicle didn't match the picture- was not a crew cab.