Went there in the evening, no queue. Despite our broken English, the staff at the counter patiently listened to our explanation.

The car was too old, and there were extra charges. I'm still in contact to resolve it, but it has been several days without a result.

予約していた車両と違うものがあてがわれた。私は日本語と英語両方話しますが、話をしても、現地スタッフには話が通じずというよりか、できることはないのでこれで我慢しろというようなことを言われた。その車両になるのであれば、もっと安い値段で借りられるサイトがあったので、ほとんど詐欺。

Difficult to find a outside car staff to give me the keys to the car when picking up.

Like: The car was in great condition. Service was good.
Dislike: I could see CDWinsurance was included in my rsv on voucher but I went to office for picking up the car, the staff said it's not included. I showed her my voucher and she said it's Easyrentcars' side and I should pay for ir if I want.Anyway I didn't take it but It made me confused and the staff was so impolite.