Returned the car 50 minutes late and had to pay an additional 16200 for the rental fee. There was no prior notification, and I only received a call when I was at the store entrance. After the vehicle inspection was completed, they informed me about the extra charge.
1. The process of scanning the QR code and filling in the information is ridiculously complicated—it took at least 20 minutes.
2. No staff to guide us in inspecting the car, everything was very casual, and the car was damaged.
3. The car only had half a tank of fuel when we got it, but we were required to return it with a full tank. They also took a photo of our credit card, which made us feel like we could be charged unfairly at any time.
4. The promised automatic door was not actually automatic.
5. Extremely poor experience.
Very fast! The rental company provides a Hi-Pass card, equivalent to an ETC card in mainland China, with settlement completed three days after returning the car. Extremely convenient!
Pienso que al no saber el idioma, el personal del mostrador podría ayudar a rellenar el papeleo , realizar la entrega de llaves y funcionamiento del vehículo.
The car was very old, with over 100,000 kilometers on it, yet they still rented it out to customers. The fuel tank wasn't even full. Their service attitude was poor, and they seemed to target Chinese customers on purpose. The dark-skinned male assistant manager ignored me and left me waiting while also writing down the wrong return time. It felt like they were trying to charge me extra. Even after I told him I had contacted the head office and confirmed that they had made a mistake with the return time, he pretended not to hear. Fortunately, a Chinese worker helped resolve the issue; otherwise, we might have missed our flight.
“Horrifying Expereiance of Fully Exployting Traveller BY GOGO CAR”
About Go Go Rent:4.0/10
I would like mention Most Horrifing experience in form of misguiding extending it to Threatening and extracting exorbitant charges.
• I was offered an LPG car which was not booked by me. The host tried to fooled me by saying it was an upgraded version, which was not so.
• On taking the delivery of the car, I mentioned about small scratches and dents to be put on contract. I was told don’t bother about small issues.
• On return, I agreed to scratches on Bumper, which could be easily Repainted. My claim could be easily verified from pictures sent by host herself.
• To my shock I was asked to pay 500,000 won, With an argument that whole Bumper needs to be changed., which was not at all needed. ( Proof attched Pics). When I argued to this unreasonable demand, she clamped further charge of 350,000 won as Non Operational charge. Having travelled more than 45 countries, never in my Life any Rent a Company has charged such unreasonable charges. When I further argued that this is not at all professional, to my surprise she threatens me to increase it to 1 million. She also said if I dispute, she shall call Police (You may check phone conversation from your record). Fearing losing the Flight, I paid.
• I paid this unreasonable claim with Duress, as I was helpless. She took full advantage of my helplessness. Its not question of money. Its too small for a traveller like me. But it’s my utmost responsibility to see that my fellow traveller is well cautioned about such experiances, hence shall put all possible efforts to aware them by putting my experience on each and every possible platform, of course, with full proof and pictures.
• Generally, a pre authorised deposit is taken by the company. It fair. Its activated only when some traffic violation is fined. Here they have already charged my card, without any violation. Hopefully, at least this would be professionally handled and full Deposit shall be refunded at the earliest.
• I hope this experience reaches to the knowledge of higher ups and remedial measures are taken, so that companies image is name is not tarnised due to behaviour of single employee
Average experience. I left some clothes in the car when I returned it. When I went back to look for them, the front desk claimed they hadn't seen them and refused to help, even telling me to leave. Their attitude was very arrogant. Eventually, I found my clothes at their car wash area. Additionally, the car uses liquefied petroleum gas and has a large tank in the trunk, leaving room for only one suitcase.
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