TAIWAN(CHINA) CAR RENTAL REVIEWS

The car pickup process was average and somewhat rigid. They immediately laid down three major rules about driving in Taiwan, which felt quite blunt. Then they complained about the poor manners of some previous mainland Chinese customers, which had caused them losses. This was their reason for not having full-tank returns. I was given a Toyota with the fuel light on, despite being promised a Nissan. No mention of changing the car model. Also, I was told that mainland Chinese customers wouldn't be able to use the onboard navigation because of pinyin. I didn't buy it and eventually figured out handwriting input myself. The dropoff process with the lady was much better, very friendly and talkative. Overall, it wasn't bad.

In the accident, I accidentally scratched the car a little, but the car rental company opened a large amount of compensation, because the credit card has copied my information when taking the car, the staff did not come to check when the car was returned, only told me to stop Stop in the parking lot, then tell them the location and take a photo. Finally, back to my country, the car rental company brushed a huge amount of compensation, and the damage was not seen at the time. I was forced to pay under the pressure. 在意外中，不小心把車子刮花了一點，但租車公司卻開大額賠償金額，因信用卡在拿車時己複製我的資料，還車時工作人員沒有來檢查，只叫我在停子停在停車場，然後把位置告訴他們和拍照。最後回到我的國家，租車公司卻刷了巨額賠償金，而損壞部分是我當時沒看到的。在強迫下無奈付了。

The car had the smoking smell. I hate that. The rest is quite good.

Our first booking was not successful. Only managed to get the car at 2nd try. So far so good.

The airport pickup and car collection process was well-prepared and reasonable.

The staff was very polite, efficient and helpful. He explained everything clearly. He also help to check the car in detail.

Didn't get the car I originally wanted.

The company didn't know about the baby chair.

ワーゲンポロのつもりで予約していたらフォードのフォーカスが来て残念

とくに無し

Fast service

The deposit was actually billed and paid. Had to wait 60 days for the refund process to start. The deposit was more than the actual rental of the vehicle...

Convenient and easy comparison between rentals. Good price when stacked with discount vouchers

車はフィットもしくは同等の車種とのことでしたが、それよりもランクの高い車でした！空港の迎え等もスムーズでした！もしかしたら、日本語ができるスタッフもいるかもしれませんが、こちらが英語だった為か英語対応可能のスタッフだったので、返却等もとてもスムーズでした！おかげで最高の旅になりました！

Very good

Excellent service experience. They patiently answered all questions and provided a brand-new car with only 23 kilometers on it.

Overall, the car rental experience in Taiwan was quite satisfactory. However, there was an incident in Douliu, Yunlin County, where our car was maliciously scratched at the hotel. Despite our attempts to resolve the issue with the hotel, we had to take responsibility and cover the costs after contacting the rental company. In the end, the 2000 RMB deposit was not refunded, which was disappointing. The rental company should have insurance coverage for such damages not caused by the customer. Since we had purchased full insurance, the company should consider offering additional options like scratch insurance during the rental process.

Satisfactory

Had to pay an extra service fee of 750 TWD at the store, which was not mentioned during the booking. Being away from home, I had no choice but to accept it reluctantly. It wasn’t a huge amount, so I just put up with it.

Great car, friendly staff. Had the car for 3 weeks travelling through Taiwan.

Very good

Car fail to start on the first daycare

The explanation was not clear enough.

The car was very clean!