TAIWAN(CHINA) CAR RENTAL REVIEWS

Very good service and accommodative. We were quite concern about insurance coverage as it seems insurance does not provide Act of God protection which makes us very worried as Hualien is prone to weather change, landslide, earthquake and windstorm. Will not consider rental in the future as we have no mean to pay for losses to the car if damaged by natural disaster

Instruction on pick up from Chailease at Airport is not clear from confirmation given by Easyrental. Chailease did not have an Airport counter and no instruction was given to us to call Chailease or where to find Chailease to arrange transfer to pick up area. Wasted our time . Also when we wish to extend the hire, the service staff does not seem to understand my request.

I was able to drive brand new car with only 200km according to the odometer.

Thank you

The car was clean and the guy was friendly.

Good

I called the company as instructed when I cane out from the restrict area. Firstly, they claimed no booking under my name. After I told them the booking reference number, they asked to wait for a while. After two more calls, the car arrived 50 minutes later.

When I used "Live Chat" with your staff, they just told me to call the car agent.

Friendly staff, personalized service. Sent me information on driving in Taiwan.

車は日産の完全なる新車で気持ち良くドライブを楽しめました。保険がセットされている料金なのもいいと思う。台湾でなドライブは初めてでしたが、めちゃ楽しかったです。高速代は安くて燃料代も安かった。また利用させて頂きます。

予約も簡単で保険がセットされている料金が良かった。

Met expectations. Xiao hao v helpful with dropoff. No last min upgrade due to holiday season which was a bummer but understandable.

As advertised on EasyRentCars apps, the pick up location was at Tao Yuan Airport. Upon arrival at airport, information counter informed us to call Chailease for pick up. Drop off point was not at the airport too. Other than that, Chailease staff and people were friendly, professional and nice.

You guys doing excellent job. But do check on this Chailease pick up and return location. It was a 7 mins drive from the airport and require a pick up. We choose to pay higher rental for the convenience picking up and dropping off at airport due to our timing.

The mileage was on the high side 65,000+ kms. We asked for a lower one and the staff accommodated our request. The mileage was still higher than our expectation and past experience however (30,000+ kms). The car functioned well however. Overall, we are satisfied.

details of where to pick up and drop off are confusing at times, but overall OK.

Overall very good, staff excellent.

The staff at IWS car rental were friendly and efficient.

The person in charge was on time on arrival to airport. He was very pleasant and friendly in attending to our request etc: clip for phone used for navigation, charger port in car, and was very detail in teaching us how to use the car . return process was very fast and he took us to the mrt station in airport as well .. thanks for making out taiwan trip wondeful.. car was great

空港外のお店でしたが到着時間が遅れ23時過ぎてしまったが、スタッフが待っていてくれました。車は想像以上に広く快適でした。

スムーズでとても良かった。ただ、受け渡しの問い合わせをしてもレンタカー会社への連絡を促され言語の問題などで心配は解消できず結局行き当たりばったりになってしまった。結果的には問題はなかったが、予約した後のレンタカー会社との間にもちゃんと入ってほしいと感じました。

Clean, convenient and friendly staff

Convenient

Good

Everything was good and in order

Good!

Chailease is awesome company because it has awesome people working hard for it. I loved behaviour of all employees of chailease. Super

Easyrentcars.com is really so easy. Keep up the work. U rock

Initially, there was no contact via WeChat or WhatsApp. Upon arrival, there was no pickup service, so I had to call the company myself. If you are a foreigner, you're out of luck. It took 20 minutes to get through on the phone. Upon arrival, things were different from what was described on the website; we had to take another trip to their office to complete the paperwork. In total, an extra hour was spent before we could depart. A deposit of 2000 RMB was required, and it would take 60 days to refund.

Average service attitude.

An older car than I expected for that amount of money, but it was in good condition. Staff was friendly.

Seems like you can't do anything after the booking is made, so the value of your services somewhat diminishes.