Good experience and great value

The stuff was helpfull,patient

The counter @Krakow airport was not open until 8:00 am..and there was no key drop box..Should improve.

I love Easyrentcars.com, very convenient and always keep promise.

The counter person was very helpful and let us know we could drop off in the city which was really helpful

Easyrent cars is super easy to use. We changed our plans slightly so the free cancellation and rebook was super easy and free

Staff behind the collection desk spoke perfect English, understood my requirements and did not try to pressurise me into buying any 'add ons' I did not need. There was a short delay on pick up as they where busy and we had to wait for the car to be washed. One thing to note was that the service warning came on half way through our hire.

The check in was great but to find the car, it was very difficult as no one is showing you the way or which car you rented. For the vehicle in itself it was clean and was the car that I booked. However, it was missing few essentials for a car during winter: no window liquid was put in the car and we had difficulties to drive at some point as we had dirty snow. We had to stop and buy ourselves the product, and of course Budget did not care and is not ready to d anything about it. Second, there was no utensil to take of the frozen snow out of the windows, which is mandatory in a country where it is snowing a lot during winter. When we checked out, the guy that reviewed everything was super rude and did not care, asking us to contact directly the company.