The Buget in Czech Republic was great, detailed and attentive service. Kudos to the staff at the return point in Hungary as well, because the return spot at the airport was rather remote, and with no transportation available at night, the staff kindly drove us to a place where we could get a ride.

We wasted nearly an hour returning the car at the German airport, almost causing us to miss our flight. Other rental companies were very friendly; you could just leave the car and go. However, one staff member from this company ignored us, saying the car came from the Czech Republic and he wasn't responsible. We asked him who to approach, and he kept saying it wasn't his problem with a very bad attitude. We had to queue at the front desk, and they told us to park the car in the parking lot and inform a staff member. We mentioned that no one paid attention to us. Finally, another rental company staff helped us resolve the issue.

Dislike: Despite the fact that the order was intentionally placed in a Prague Railway station, in Budget system it shows Prague Airport. I've got the car at the Railway station, as the stuff member was a kind person and gave me the car. You guys (Easyrentcars) should update your system accordingly.