Nightmare with AVIS

Purchased full insurance through the rental website. Without any explanation, the staff at the counter added extra insurance and fuel service fees to the contract. Only noticed the extra charges after returning the car. This is not the first time this location has done this! Be very cautious when choosing.

We called to inform them we'd be a bit late before closing, and they kindly waited for us.

The car was in good condition, a Volvo with just over 10,000 kilometers. The process at the store was smooth, and the location was easy to find.

Rented the car near Salzburg train station and returned it near the University of Vienna. The return location was hard to find, and finding a gas station was even more difficult. However, they required the tank to be filled up upon return, and you couldn't just pay for the fuel.

Pickup and return were smooth, but the vehicle maintenance was lacking. On the first day, the oil warning light came on after driving less than 200 kilometers. We were asked to purchase and add oil ourselves, then get reimbursed. When returning the car and discussing compensation, they said we only called the emergency hotline and didn't notify the store, so no compensation was given.