No enough good car for client and force client to use poor car with no choice
Thailand
Reviewed: Wed, Dec 5, 2018
About National:3.7/10
National gave me a poor car which broken left sound speaker and hided it by setup the sound only on the right speaker. Moreover, inside the car is not clean. There any many stain areas on the car seats.
After I picked the car for five minutes, I found out the sound issue and call back to Nation. However, they said that they have only this car for me without any compensation so I have no choice to use that car on the first day and told staff to contact me on the day after, if they have other cars (I have no idea why they have only 1 car left).
On the next day, they to me to drive back to change a new car (I stayed > 25 km from the airport). After a long negotiation, the staff seem ok to deliver the new car for me. However, I need to wait for 1.5 hours to get the car (which I think normally it should take < 30 mins).
Last visit on Feb 12-13, I use car only in the city but fuel filled at the end total 7-800
but this trip went to Mon Jem & in the city .. The fuel only 510 THB
Last visit the fuel wasn't full to full for your information
same type of car ( Nissan Xtrails )
Kamonphan + Kanlaya
It would be great if I can get some refund for early return the car.
About QEEQ:8.0/10
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No enough good car for client and force client to use poor car with no choice
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