The car was beautiful although a little grubby on the interior when we recieved it. Pick up- guy was over 45 mins late opening delaying us getting on the road. We extended our hire and changed drop off location. Given instructions via phone for drop off and on my account. At drop of found carpark locked and unable to leave car safe. No one on call to help. Awful start to my holiday. When landed called straight away to which the woman seemed frustrated I'd checked in with her as shed already spoken to my mother in law and came across as impatient and rude. Overall easirent screwed up the start of 2 separate week long holidays.

I could not get through on the phone for some time to alert them of the pick up and had to wait around 30 minutes at the airport

ONLY WAITING FOR THE DEPOSIT TO BE CREDITED BACK TO THE CREDIT CARD.

NO PROBLEMS, NO ISSUES.

We paid in full for car and insurance at the time of booking. Once we arrived the counter staff demanded we pay another 295 pounds for the rental. They said we paid a "broker" and not them. So all together we paid over 500 pounds for our rental. This was not a good start to our holiday. We would not use them again.

There was an odour of cigarette smoke in the car, it had been cleaned and I think air freshener used, but you could still smell the smoke. Only minus really.