“Booking process great. Customer service poor. Car great. Dont know whether I'd use again”
About Easirent:6.7/10
The car was beautiful although a little grubby on the interior when we recieved it. Pick up- guy was over 45 mins late opening delaying us getting on the road. We extended our hire and changed drop off location. Given instructions via phone for drop off and on my account. At drop of found carpark locked and unable to leave car safe. No one on call to help. Awful start to my holiday. When landed called straight away to which the woman seemed frustrated I'd checked in with her as shed already spoken to my mother in law and came across as impatient and rude. Overall easirent screwed up the start of 2 separate week long holidays.
It's a fraud. I wanted to pay with a debit card. They said that it was okay but I had to provide certain documents and have a 0 excess liability. I did what requested, but at the moment of renting the car I discovered that they wanted a new insurance to be taken (with them) and very expensive (three times the entire rental). The terms and conditions are not clear because they just mention a 0 excess liability (which I had). The client service I contacted didn't say anything about this new insurance. In sum, it's a fraud! Stay away from it!!!
“Happy to use the service again. Nice car and nice staff. all you want from car hire really.”
About Easirent:8.7/10
There was an odour of cigarette smoke in the car, it had been cleaned and I think air freshener used, but you could still smell the smoke. Only minus really.
In side windscreen dirty. I was surprised when asked for £1,500 ‘deposit’ from my credit card. Many would not have the capacity to accommodate that request.
About QEEQ:8.0/10
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