Nice car, good price, but long wait for shuttle bus.

s.stark

Canada

Reviewed: Tue, Jan 22, 2019

About Routes: 8.7 /10

shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.

About QEEQ: 10.0 /10

Intermediate | Honda Civic or similar

1 days rental

Relevant Reviews on Routes Ottawa Airport

Erin Cissie

Canada

1 days rental

Reviewed: Fri, Oct 4, 2019

“Ottawa - Wakefield - Algonquin Provincial Park - Montreal”

About Routes: 8.0 /10

Initially given a 7-seater MPV, which was too large. After repeated requests, they switched to the Nissan SUV I originally booked, but the fuel tank was less than half full. I returned it at the same level. Normally, it's full tank when picking up and returning the car, which made me a bit uneasy. The pick-up and drop-off point was a bit far from the airport, but the shuttle bus took only 7 minutes, which was quite convenient.

About QEEQ: 10.0 /10