They do try to upsell you a bit—suggesting a bigger car, pricier insurance, prepaying fuel and so on—but they’re not pushy about it. Just say no to everything if you’re not interested and it’s fine.
As soon as I handed over my reservation, the guy (with a strong South Asian accent) told me there were no Camrys left and he’d have to give us a similar car. Since Banff is a mountain area, we asked if there were other options, and my wife picked a reliable German-made VW SUV with 4WD. It cost us over 300 CAD extra, but the car condition, driving experience, passenger comfort, and space were all excellent. I’d recommend adding GPS navigation to the rental!
My credit card had overseas payments blocked so the deposit kept getting declined, but the staff stayed really patient the whole time and tried different ways to help sort it out.
The car itself was in great shape and felt almost brand new, but the staff at pickup were moving in slow motion—it took over ten minutes just to get the keys.
Loved the whole pickup experience. The car I originally booked wasn’t available, but the staff immediately offered us two alternatives to choose from and even gave really helpful suggestions on which one to take.
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View more >Loved the whole pickup experience. The car I originally booked wasn’t available, but the staff immediately offered us two alternatives to choose from and even gave really helpful suggestions on which one to take.
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