ROUTES CAR RENTAL REVIEWS

I didn't like having to pay for insurance up charges, because I didn't have proof of insurance on my person! That wasn't fair at all!!!!!!

Excellent

Misty was very friendly and helpful

Everything went smooth

I warn everyone, do not use Routes Car Rental. They are blatantly dishonest! It's a small rental company located outside the airport. When I went to handle my rental, there were hardly any customers, but the efficiency was surprisingly low. It took 2.5 hours in total, definitely not worth it. Not only is their service irregular and improper, but the few staff members I saw at the store appeared to be all South Asian and were dishonest, lying straight to my face. I had already purchased full insurance through the rental website, with the policy in both Chinese and English, but the staff claimed they couldn't understand and forced me to buy their insurance for over $20 per day. Even after speaking with the customer service rep from the rental website, they still insisted on selling me their insurance.

Reminding all friends, do not use Routes Car Rental! They are blatantly dishonest! It's a small rental company outside the airport. When I went, there weren't many customers, but the efficiency was still low. It took a total of 2.5 hours and it wasn't worth it. Not only is their service unregulated and unruly, but the staff I saw at the store all seemed to be South Asian and were dishonest, lying blatantly: I had already bought super comprehensive insurance on Zuzuche, and the policy was in both Chinese and English, but the staff said they couldn’t understand and insisted on selling me their insurance for an extra $20 per day. Even after I called the customer service of Zuzuche, they continued to push their insurance.

Good

Friendly staff

Had to wait forever to get the car. The staff who helped me was junior and quite rude. Would not accept the third party insurance that I have as a benefit in my credit card and asked me to sign a waiver PLUS put a $2,500 deposit down, which I did as I really needed the car to go somewhere. Will never use Routes again!!

Very good

The car was awful

RAJ was outstanding and receiving the car. Extremely help filling out the contract. When returning, car was checked-in in 3 minutes. Van driver was prompt and courteous.

Great

The car was rented from Europcar, and the service was quite good!

AS EXPECTED, A BIT LACK MANPOWER, BUT EFFICIENT AND GOOD PRICE

GOOD

N/A

It took a long time to pick up the car, but the return process was very quick.

After calling at the airport, we waited an hour for the shuttle to arrive.

The car rental company provided excellent service. Despite the language barrier, they patiently explained everything and used translation software to ensure clear communication. The vehicle matched the reservation and was in great condition.

The store required us to purchase new insurance and didn't recognize the insurance already bought on the Zuzuche platform. After over an hour of communication, we finally contacted Zuzuche customer service back in China, but they still didn't acknowledge it. We had to pay for the insurance ourselves to get the car, and then seek reimbursement from Zuzuche upon return.

Routes did not give us the car we rented, they downgraded us saying the insurance we got doesn't cover the car that we ordered which was a lie. Additionaly, they did not allow for a G2 driver's license holder to drive which is also a scam. We should have been notified in advance about this limitation.

The whole insurance and license thing should have been clear in advance

It was much nicer than I expected, and certainly much larger. It was an AMG model which I wasn't expecting.

Fantastic platform. Will be using it for an upcoming trip.