I have used the Luton branch regularly, I am disabled and everyone has always been very kind.

J’ai apprécié d’être surclassée. La voiture était spacieuse. Le seul problème est de m’avoir incité à restituer le véhicule avec le réservoir d’essence vide alors que je n’avais une location que pour 300 miles. J’ai donc payé plus en essence car j’ai rendu la voiture avec le réservoir plein au quart...

Too far from airport, too long waiting, wrong car provided despite instructions at booking, car provided was filthy and almost empty of diesel.

Slow at picking up car, had to wait in a queue and then wait whilst electricity went down for 10 mins (daily occurrence) and then wait for car to be washed. Had to pay £260 for a small scratch on door which had occurred through a stone strike.

Car wasnt clean. Staff were helpful and professional

Although the bodywork of the car was clean the windows inside and out were filthy. On the outside the eater had been left to dry and