I have used the Luton branch regularly, I am disabled and everyone has always been very kind.

Car was fine and staff very good. The only downside is that you have to take the shuttle bus to collect the car. We were lucky to pick up a bus as soon as we got outside the terminal. Free service but takes around 15 minutes to get to the pickup point. Not so bad on return as it was daylight and we new how long it would take. We would use the company again as the difference in price made it worthwhile.

Too far from airport, too long waiting, wrong car provided despite instructions at booking, car provided was filthy and almost empty of diesel.

Counter staff at Luton, Kingsley and Khalid were extremely helpful, polite and responded to all my queries quickly. Excellent customer service, Dealing with my individual needs. The non counter staff also provided a high level of excellent customer service.

Booking was simple and easy.

Excellent staff who made it a quicky and easy process - Kingston was a true professional as was the fella who helped me check the car outside. My only low score was the cleaniness. IT was perfect throughout exceot for the in the cup holder under the radio there was some spillage so it was filthy wth some stikcy drink grime.

Although the bodywork of the car was clean the windows inside and out were filthy. On the outside the eater had been left to dry and