The staff were pleasant but gave us no paperwork

The service attitude and speed were acceptable, but the extra charges were over the top.

Iv'e orderes 5 seat station wagon like opel astra wagon and get at the pickup a renault scenic. A beautiful and shiny car with a lot of space. The most usefull thing i liked in this car is the option to change the whole language interface of the car to my mother tongue of hebrew.

the srevice at the drop off was wonderful - the agent was super kind - showed us the way to the bus that goes to the airport and freed us very quickly.

Hi They did not have the van I booked. They gave us 2 cars instead. I am waiting for my extra fuel/tolls to be paid. I am also waiting for my 30% discount for the inconvenience it caused,

In the middle of the winter I would expect your fleet of cars at Geneva airport to be equipped with winter tyres. The Swiss side fleet has but the French side fleet doesn’t and a surcharge for it is 23 euros a day. This is profiteering. How can you send people out in the snow on summer tyres, it is irresponsible and charging this much of a surcharge is despicable. I shall take this further.